Find My iPhone: Lock and track your device using Lost Mode

Lock and track your device using Lost Mode

You can turn on Lost Mode to lock your iOS device, Apple Watch, or Mac so that others can’t access your personal information. Lost Mode also tracks any changes to the location of your iOS device or Apple Watch. If you can’t find a device, use Lost Mode right away to lock it and keep track of its location. If you have Family Sharing set up, you can turn on Lost Mode for family members’ devices, too. For more information, see the Apple Support article If your iPhone, iPad, or iPod touch is lost or stolen.

When your device is in Lost Mode:

  • You can display a custom message on the screen. For example, you may want to indicate that the device is lost or how to contact you.

  • Your device doesn’t display alerts or make noise when you receive messages or notifications, or if any alarms go off. Your device can still receive phone calls and FaceTime calls.

  • Apple Pay is disabled for your device. Any credit or debit cards set up for Apple Pay, student ID cards, and Express Transit cards are suspended for your device. Apple Pay and student ID cards are suspended even if your device is offline. Express Transit cards are suspended the next time your device goes online. You can resume using suspended cards on your device after you unlock it and sign in to iCloud. For more information, see the Apple Support article Manage the cards that you use with Apple Pay.

Lost Mode requires an iOS device that meets minimum system requirements (see the Apple Support article System requirements for iCloud). With Apple Watch, you must have watchOS 3 or later installed to use Lost Mode.

Note: You can lock a Mac or an iOS 5 device, but you can’t track it. If you lock a Mac, you can’t locate it if it’s not near a previously used Wi-Fi network, and you can’t change the passcode remotely, unlock it, or erase it.

Turn on Lost Mode or lock a device

  1. Sign in to Find My iPhone on this device with your Apple ID (the one you use with iCloud).

  2. In the Devices list, tap the device you want to put into Lost Mode or lock.

    If you have Family Sharing set up, your family members’ devices appear below their names.

  3. Tap Actions, then tap Lost Mode or Lock.

    The Lost Mode button in the bottom-middle of the screen.
  4. Follow the onscreen instructions, keeping the following in mind:

    • Passcode: If your iOS device or Apple Watch has a passcode, it’s required to unlock the device. Otherwise, you’re asked to create a passcode now. If you’re locking a Mac, you must create a numerical passcode, even if you already have a password set up on your Mac. This passcode is distinct from your password and is only used when you lock your Mac with Find My iPhone.

    • Family Sharing: If you’re trying to place a family member’s iOS device in Lost Mode and the device doesn’t have a passcode set, you must enter that person’s Apple ID password on this device. If you’re trying to lock a family member’s Mac, you must enter that person’s Apple ID password on this device.

    • Contact information: If you’re asked to enter a phone number, enter a number where you can be reached. If you’re asked to enter a message, you may want to indicate that the device is lost or how to contact you. The number and message appear on the device’s Lock screen.

    Note: If you forget the passcode, or if you set an EFI firmware password on your Mac before it was lost, then lock it and later find it, you may need to take it to an authorized repair center to unlock it.

  5. If you’re using a friend’s device, sign out of Find My iPhone when you’re done.

If you’re using a device that supports 3D Touch, you can press the device you’re looking for in the list to peek at its location, then swipe up and tap Lost Mode or Lock. Press a little deeper to see more options.

Track your device in Lost Mode

If you use Lost Mode, when tracking begins you see your device’s current location, as well as any changes in its location on the map.

Note: You cannot use Lost Mode to track a Mac or an iOS 5 device.

  • If your device is online  when you put it in Lost Mode or lock it, it locks and tracking begins (if applicable). If Location Services is turned off on the device, it’s temporarily turned on to track your device’s location. A confirmation email is sent to your Apple ID email address.

  • If your device is offline , the passcode lock and tracking (if applicable) take effect the next time it’s online.

Turn off Lost Mode or change your contact info

You can turn off Lost Mode or unlock your device by entering the passcode on the device. For a Mac, use the numeric passcode you set up when you locked your Mac.

For Apple Watch or an iOS device, you can also follow the steps below to change the contact information displayed on your lost device or to turn off Lost Mode.

  1. Sign in to Find My iPhone on this device with your Apple ID (the one you use with iCloud).

  2. In the Devices list, tap the device that’s in Lost Mode.

  3. Tap Actions, then tap Lost Mode .

  4. Change the contact information, or tap Turn Off Lost Mode.

Note: If you had any cards suspended when you put your device in Lost Mode (credit or debit cards for Apple Pay, or student ID cards or Express Transit cards), when you turn off Lost Mode and sign back in to iCloud, you can use them again.

You can also use Find My iPhone on iCloud.com to turn on Lost Mode on a device. For more information, go to iCloud.com, click the Help button , then go to Find My iPhone > Use Lost Mode.

Published Date: Aug 8, 2019
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