OS X Yosemite: If you can’t hear sound from your speakers

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If you can’t hear sound from your speakers

First, make sure any volume controls in the app you’re using aren’t turned all the way down. Also, try playing a different audio file, CD, or DVD, or try playing the file or disc on another computer or media player to isolate the problem. Then, try the following solutions.

If you’re trying to listen through your computer’s built-in speakers

Unplug any headphones or external speakers.

Choose Apple menu > System Preferences, click Sound, then click Output. Make sure “Internal Speakers” is selected, the “Output volume” slider is not all the way to the left, and the Mute checkbox is not selected.

The Mute checkbox at the bottom of the Sound preferences pane.

If you’re trying to listen through external speakers

Make sure the speakers are plugged into the audio out port (the audio port Audio port icon, if your computer has only one audio port) on your computer or computer’s display, and if necessary, into a power supply. Check for a power switch and volume adjustment on your external speakers. If necessary, turn the speakers on and adjust the speaker volume.

Choose Apple menu > System Preferences, click Sound, then click Output. If your computer has only one audio port, choose Sound Output from the “Use audio port for” menu, then make sure your external speakers are selected.

If you’re trying to listen through speakers or headphones connected only to the USB port on your computer or computer’s display, choose Apple menu > System Preferences, click Sound, then click Output. Make sure the external USB speakers are selected. Open System Information, then make sure you see your speakers listed.

If your external speakers still aren’t working, check the information that came with your speakers.

If you’re trying to listen through your display’s built-in speakers

Unplug any headphones or external speakers.

Make sure the cables from the display are connected to the ports on your Mac.

Choose Apple menu > System Preferences, click Sound, then click Output. Make sure Display Audio is selected in the output device list.

If you’re trying to listen through a digital receiver

If you’re using your computer’s digital output port (not available on all computers), choose Apple menu > System Preferences, click Sound, then click Output. Make sure Digital Output is selected in the output device list.

Make sure your computer is connected to a digital-ready receiver using an optical digital cable, and that your receiver is set up for digital input (see the information that came with your receiver).

Try adjusting the volume on your receiver. You can’t use the computer’s volume controls to adjust the volume while using digital output.

If you’re not hearing sound for specific alerts, see Adjust your computer’s alert sounds. For information about the audio ports on your computer or computer’s display, see Audio ports.

Published Date: Sep 15, 2017
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