OS X Yosemite: Scanning troubleshooting

Scanning troubleshooting

If you want to scan but can’t find your scanner in the list of available scanners, or if the scan doesn’t finish, try these solutions.

Note:   The following provides instructions for printing using the standard features in OS X and may not match your setup. If these instructions differ from the user interface you’re seeing, refer to the documentation that came with the app you’re using.

Make sure the scanner is plugged into an electrical outlet and turned on, and that its cables are securely connected.

If you previously saw a scanning option and you don’t see one anymore, try deleting the scanner (or multifunction printer) and adding it again.

If you’re pressing a button on your scanner to perform the scan, try using an app instead, such as Image Capture, Preview,

If the scanner is connected to an AirPort base station’s USB port, connect the scanner to a USB port on your Mac or another computer on your network. You can also connect your scanner to an Ethernet port on your base station, if your scanner has an Ethernet port.

If more than one user is logged in to your Mac, log out every user. Then log in again and try to scan.

Scan images or documents
Set up a scanner
Last Modified: Sep 23, 2015
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