Safari 6/7 (Mavericks): If Safari can’t open a website
This article has been archived and is no longer updated by Apple.
If you can’t open a website, try these suggestions.
- Make sure you’re using the correct address for the webpage.
- Try entering /index.html or /index.htm at the end of the address.
- Choose View > Reload Page. If the page still won’t open, reset Safari.
- If your computer or network is protected by a proxy or firewall, make sure your settings are correct in Network preferences. Choose Apple menu > System Preferences, click Network, click Advanced, then click Proxies.
- Contact the website’s owner to find out if the webpage can be opened using Safari, or if there’s a problem with the web server. Also check if the website uses a protocol other than http or https (Safari can’t open nonstandard addresses).
- Use the latest version of Safari. Check for updates by choosing Apple Menu > Software Update.
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Last Modified: Nov 11, 2015