iTunes 10 for Windows: If iTunes can’t connect to the Internet

This article has been archived and is no longer updated by Apple.
If iTunes can’t connect to the Internet

There may be several reasons why iTunes can’t connect to the Internet.

There may be a problem with your computer’s Internet connection. Make sure your modem is connected and shows an active Internet connection, and that you have at least one active Network Connection.

To view your network connections:

  1. Click Start, and click Control Panel.

  2. Click Internet Connections.

  3. Right-click the network interface you want to enable and choose Enable.

  4. Click Start, and click Turn Off Computer.

  5. Click Restart.

Here are other things you can try:

  • If you have a cable or DSL connection, check whether you have any routers between your computer and your modem. Try connecting your computer directly to your cable or DSL modem and try to connect to

    Note:   Cable and DSL modems generally need to be powered down for a few minutes before network configuration changes can be made. Try unplugging your modem for 5 minutes before connecting directly to it with your computer.
  • If a router isn’t the problem, the most common reason why you might be able to connect to some websites but not others is due to incorrect Domain Name Server (DNS) settings. Clearing your DNS Cache may resolve the issue and enable you to connect to the iTunes Store.

    The easiest way to clear your DNS Cache is to shut down your system completely and then restart. If shutting down is not an option, you can also clear your DNS cache manually.

To clear your DNS cache manually:

  1. Click Start and choose Run.

  2. In the dialog that appears, type “cmd” (don’t type the quotes) and click OK.

  3. After the DOS prompt (C:\), type “ipconfig /flushdns” (without the quotes) and press Enter. Make sure you enter a single blank space after “ipconfig.”

The DNS settings your Internet connection uses are provided by your Internet Service Provider (ISP). If clearing the cache using the above steps still doesn’t resolve the issue, you may want to contact your ISP and verify your DNS settings.

Last Modified: Mar 25, 2014

Additional Product Support Information