iTunes 11 for Windows: If you have trouble burning a disc

This article has been archived and is no longer updated by Apple.
If you have trouble burning a disc

Try these suggestions

  • Make sure you’re trying to burn a playlist (a list of songs). You can’t burn a disc directly from your library, the Radio, a shared playlist, or your iPod. For instructions, see Create a playlist.

  • If you choose File > Burn Playlist to Disc but nothing happens or the wrong songs are burned, make sure the songs you want have a checkmark beside them.

  • Make sure to select the correct disc format. To create a CD with any type of audio file that iTunes supports (MP3, AAC, AIFF, and so on), try selecting Data CD or DVD. If the playlist you’re trying to burn includes AAC files, make sure MP3 CD is not selected.

  • If your playlist includes iTunes Store purchases with DRM protection, you may have exceeded the number of times (seven) you can burn this playlist.

  • If CD burning stops at a particular song, the playlist might include iTunes Store purchases that haven’t been authorized to play on this computer. To authorize this computer, double-click the purchased song (where CD burning stopped) and enter the information for the account that purchased the song. You can authorize up to five computers at a time. For more information, see Authorize a computer to play iTunes Store purchases.

  • If a burned CD stutters when you play it in an external CD-RW drive, try playing it in an internal drive or a stereo system.

  • If your CD burn is unsuccessful and your external drive becomes unresponsive, turn the drive off and on to reset it.

  • Movies purchased from the iTunes Store can’t be burned to a DVD or VCD that plays in a DVD player, or to a Video CD.

  • If your computer or display goes to sleep while you’re burning a CD, try setting the computer and display to wait longer before going to sleep. To do this, use the Power Options control panel.

  • Use Windows Update to make sure you have the latest Service Pack for your computer installed.

  • Check your computer or drive manufacturer’s site for firmware updates and install any that are appropriate for your computer and CD or DVD drive.

  • Even if your computer is new, make sure you have the latest drivers for your video and sound cards and other peripherals. Check the manufacturers’ sites for updates.

  • Try using a different brand of media or a different type of disc (for example, CD-RW instead of CD-R).

  • Try choosing a lower burn speed.

  • Some CD-RW drives don’t work with iTunes. After you choose File > Burn Playlist to Disc, if your drive is shown next to CD Burner, it works with iTunes. If your drive isn’t shown, it might not be supported or the correct drivers might not be installed. To install the appropriate drivers, reinstall iTunes.

For more troubleshooting information, visit the iTunes Support website.

Published Date: Jun 8, 2018
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