Mac App Store: Solve problems

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Solve App Store problems

Use these solutions to address problems you may encounter while using App Store.

  • If you see a message that your computer can’t connect to App Store, make sure your Internet connection is working. If you can open a web browser and view a website, there may be a problem with the store. Try using App Store again later.
  • Make sure your computer’s date, time, and time zone are set correctly in Date & Time preferences. Choose Apple menu > System Preferences, and then click Date & Time.
  • Make sure your Apple ID information is accurate and that you don’t need to correct a problem with a previous purchase. To verify your Apple ID information and review your purchase history, choose Store > View My Account or click Account in the Quick Links section.

    The Quick Links section is located in the right part of the window shown when you click Featured, Top Charts, or Categories in the toolbar.

If you’re still having trouble, click Support in the Quick Links section.

Last Modified: Sep 4, 2015

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