OS X Mountain Lion: If you see a gray screen at startup

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If you see a gray screen at startup

If you see a blank gray screen after starting up your computer, you may have a problem with a firmware update. If you see a gray screen with an Apple logo (with or without a gear icon) and a flashing question mark, you may have a problem with missing, incompatible, or damaged software.

Note: To print these instructions, open the Help Viewer’s Action pop-up menu (looks like a gear) and choose Print.
  • Make sure the latest firmware for your computer is installed. Check the Apple Downloads website for the latest versions. If you recently installed a new version of your computer’s firmware, try installing it again.

    Apple Support Downloads website

  • If you have just installed OS X 10.8, make sure your computer has at least 1 GB of memory and 9 GB of available disk space. If you are unsure of your computer’s specifications, refer to the printed instructions that came with your Mac.

    If your computer doesn’t meet these specifications, reinstall your previous version of OS X.

    Reinstall OS X

  • If you are starting up from a DVD, it must be a disc that came with your computer or OS X retail package. Discs from other Mac models may not work with your computer.
  • Repair your startup disk or disk permissions using Disk Utility.

    Repair a disk

Last Modified: Sep 4, 2015

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