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How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall

When you turn on the firewall in Windows Vista, Windows 7, and Windows 8, it may prevent iTunes from accessing the Internet unless you add iTunes as an exception.

Windows 8

To make sure that the firewall isn't blocking iTunes, follow these steps:

  1. From the File Explorer window, choose Control Panel from the panel on the left.
  2. Click System and Security and click Windows Firewall.
    Note: In the Icons View of Control Panel, click Windows Firewall.
  3. Click "Allow an app or feature through Windows Firewall."
  4. In the Allowed Programs and Features window, choose Change Settings.
  5. Make sure that iTunes is selected for private and public networks.
  6. If iTunes isn't listed, click "Allow another program," click Browse, and go to the iTunes program, which is usually in C:\Program Files\iTunes\iTunes.
    Note: For 64-bit editions of Windows, go to C:\Program Files (x86)\iTunes\iTunes.
  7. Select iTunes and click Open.
    Note:
    iTunes may also appear as iTunes.exe.
  8. Click Add in the Add a Program window.
  9. Click OK in the Allowed Programs window.
  10. Close the Windows Firewall window.

Windows 7

To make sure that the firewall isn't blocking iTunes, follow these steps:

  1. Choose Start > Control Panel.
  2. Click System and Security and click Windows Firewall.
    Note: In the Icons View of Control Panel, click Windows Firewall.
  3. Click "Allow a program or feature through Windows Firewall."
  4. In the Allowed Programs and Features window, choose Change Settings.
  5. Make sure that iTunes is selected for both private and public networks.
  6. If iTunes isn't listed, click "Allow another program," click Browse, and go to the iTunes program, which is usually in C:\Program Files\iTunes\iTunes.
    Note: For 64-bit editions of Windows, go to C:\Program Files (x86)\iTunes\iTunes.
  7. Select iTunes and click Open.
    Note:
    iTunes may also appear as iTunes.exe.
  8. Click Add in the Add a Program window.
  9. Click OK in the Allowed Programs window.
  10. Close the Windows Firewall window.

Windows Vista

To make sure that the firewall isn't blocking iTunes, follow these steps:

  1. Choose Start > Control Panel.
  2. Click Security and click Windows Firewall.
    Note: In the Classic View of Control Panel, click Windows Firewall.
  3. Click Change Settings.
  4. If Windows needs your permission to continue, click Continue.
  5. In the Windows Firewall Settings window, make sure that "Block all incoming connections" is deselected.
  6. Click the Exceptions tab.


To make sure that iTunes appears in your list of programs, follow these steps:

  1. Make sure that iTunes is selected under "Programs or port" and click OK.
  2. If iTunes isn't listed, click Add Program, click Browse, and go to iTunes, which is usually in C:\Program Files\iTunes\iTunes.
    Note: For 64 bit editions of Windows go to C:\Program Files (x86)\iTunes\iTunes.
  3. Select iTunes and click Open.
    Note:
    iTunes may also appear as iTunes.exe.
  4. Click OK in the Add a Program window.
  5. Click OK in the Windows Firewall Settings window.
  6. Click OK in the Properties window.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Nov 21, 2013
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  • Last Modified: Nov 21, 2013
  • Article: HT2553
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