Learn how to send your Powerbeats Pro earbuds to Apple for repair from Europe

Here's how to send your Powerbeats Pro earbuds to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Pack your Powerbeats Pro earbuds

1. Put each of your Powerbeats Pro earbuds into a separate small plastic bag and fold down the flaps to seal the bags. Don't include any accessories with your earbuds (such as your eartips or charging cable). If you include extra items in the box, we won't be able to return them to you.

   

2. Place each of your bagged earbuds into one of the smaller holes in the plastic insert.

   

3. Place your charging case in the large plastic bag and fold down the flap to seal it.

   

4. Place your bagged charging case into the large hole in the plastic insert.

   

5. Tape the brown shipping box closed.

   

6. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery stickeris not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

Ship your Powerbeats Pro earbuds to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your repaired or replaced Powerbeats Pro earbuds

Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

Set up your replacement Powerbeats Pro

1. Put both Powerbeats Pro earbuds in your charging case. Keep the lid open.

2. Check the LED status light on the front edge of the case. It should flash red.

3. Press and hold the system button on the inside of the case for 5 seconds. The status light should flash white. If it still flashes red, connect the case to power, close the lid, and wait 20 minutes.

4. Pair your Powerbeats Pro with your device.

Pair with iPhone

1. With your earbuds still inside and the case still open, hold the Powerbeats Pro next to your unlocked iPhone. A setup animation appears on your iPhone.

2. Follow the onscreen instructions.

Pair with another device

1. Make sure that you enabled Bluetooth on your device.

2. With your earbuds still inside and the case still open, press and hold the system button on your Powerbeats Pro until the LED blinks.

3. Open the Bluetooth menu on your device. For example, on your Mac, choose Apple () menu > System Preferences, then click Bluetooth.

4. In the list of discovered Bluetooth devices, tap or click your Powerbeats Pro.