iOS: Setting up VPN

Learn how to set up a Virtual Private Network (VPN) on your iPhone, iPad, or iPod touch.

Virtual Private Networks (VPN) are often used within organizations to allow you to communicate private information securely over a public network. You may need to configure VPN, for example, to access your work email on an iOS device. VPN works over both Wi-Fi and cellular data network connections.

iOS devices work with VPN servers that support these protocols and authentication methods.

For basic information on how to configure your iPhone, iPad, or iPod touch to use VPN, see the User Guide for your device.

Configure VPN

Choose Settings > General > VPN and then choose Add VPN Configuration. Ask your network administrator which settings to use. In most cases, if you've set up a similar VPN on your computer, you can use the same VPN settings for your device.

Turn VPN on or off

Once you've created a VPN configuration, the option to turn VPN on or off appears in the main Settings screen. When you are connected using VPN, the VPN icon appears in the status bar.

VPN icon in status bar

Note: If you use multiple VPN configurations, you can switch between configurations using Settings > General > VPN.

Troubleshooting VPN

If you are unable to connect to your VPN connection, or if you see an alert that says "Shared Secret is missing," your VPN settings may be incorrect or incomplete. If you have questions about what your VPN settings are or what your Shared Secret key is, you should contact your network administrator or IT Department.


Additional Information

For more information regarding VPN, please visit the iPhone Business Support Page, iOS IT page, or the Apple iOS Developer Library.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jan 10, 2014
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  • Last Modified: Jan 10, 2014
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