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Apple Remote Desktop 1.2 (Client) for Mac OS X 10.2

This article has been archived and is no longer updated by Apple.

This document contains information about the Apple Remote Desktop 1.2 (Client) for Mac OS X 10.2 and a link to the software download.

Important Information:

Admin and client versions must match. You should update your Apple Remote Desktop client computers first using your current Apple Remote Desktop admin computer. After you update your clients, you may update your admin computers to Apple Remote Desktop 1.2 using the auto-update feature of Software Updates. Apple Remote Desktop 1.2 Admin computers will not be able to communicate with previous versions of Apple Remote Desktop running on Mac OS 8 and 9 Clients. 

Read the following before you install Apple Remote Desktop. It includes information about supported computers, system requirements, and known issues.

For more information about Apple Remote Desktop, visit this Apple Web site:

For information about the support, training and certification programs, integration services, consulting, and enterprise support, see the Apple Professional Software Services and Support Guide included with Apple Remote Desktop.

Supported Computers

You can install this version of Apple Remote Desktop on any of the following computers.

Administration Computers

  • eMac, iMac, iBook, Power Mac G3 or G4, PowerBook G3 or G4 computer, PowerPC based Macintosh, or Xserve
  • Mac OS X version 10.1 or later
  • Ethernet (recommended), AirPort, or Airport Extreme network connection

Client Computers

  • eMac, iMac, iBook, Power Mac G3 or G4, or PowerBook G3 or G4 computer
  • Mac OS 8.1 through Mac OS 9.2, or Mac OS X version 10.1 or later
  • Ethernet (recommended), AirPort, or Airport Extreme network connection

Additional Information

Compatibility with previous versions of ARD

The ARD version 1.2 admin will allow you to add ARD version 1.1 and version 1.0 clients to the computer list and will automatically assist you in upgrading ARD version 1.1 clients on Mac OS X.

Enabling Apple Remote Desktop On Mac OS X Client Computers

In the Remote Desktop System Preferences, select "Start Apple Remote Desktop client at System Startup". You must restart the client computer for the change to take effect.

Enabling Apple Remote Desktop On Mac OS 8 or 9 Client Computers

Please refer to the "Setting Up Apple Remote Desktop on Client Computers / Setting Access Privileges for Client Computers That Use Mac OS 8.1 Through 9.2" section of the Administrator's Guide (ARD Admin Guide.pdf).

Copy Performance

For optimal copy performance, the administrator and client computers should be on a wired network and in the same subnet.


Before using Apple Remote Desktop to copy files from your administrator computer to a client computer that uses Mac OS X, set the permissions for the files you want to copy as you want them to be on the client.

NAT and Firewall Support

If you wish to use the Remote Desktop application from behind a NAT router, you will need to set UDP port forwarding for port #3283 to your administration computer. If you wish to access a client computer that is behind a NAT router, you will need to set the router to forward UDP port #3283 to the client computer you wish to access. Note: You will be able to access only that client computer.


When customizing the picture for the "lock" screen feature, you can now use any QuickTime still image format (.tiff, .jpg, .pict, etc.) as long as the main portion of the filename remains "Lock Screen Picture".

Known Issues

Administration Issues

To add computers from the network computers list, each one must have a unique computer name.

If an AirPort card or another network interface is enabled on your administration computer, the computer may be listed in the Setup Computers Window. Do not add an administration computer to its own list. Management commands directed to the administrator's own computer will fail.

A Mac OS 9 system may be unresponsive during the execution of a Software Version Report.

Client Issues

In order to open a document on a Mac OS 9 Client, you should use the "Copy and Open" functionality instead of the "Open" functionality.

Computer Issues: Systems Using Mac OS X version 10.1.x

To enable the Request Attention menu on a client computer, each user must open at least once. Then, a menu appears on the right side of the menu bar allowing the user to request attention. The is located in /System/Library/CoreServices/Menu Extras/. You can use the "Go to Folder" command the Finder's Go menu to quickly locate the menu extra.

While controlling a remote computer some applications may enter a space when you use the delete key.

When you have made changes using the Remote Desktop preference pane, do not click the lock to prevent further changes. If you do, changes you made in the preference pane might not be saved.

For detailed information on this Update, please visit

SHA-1 Digest for RDClientFor10_2.dmg


For help with downloading, see Help: Downloading Software.

For help with SHA-1, see Mac OS X: How to Verify a SHA-1 Digest.

All software available from this site is covered by a software license agreement included with this software.

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