How to send your Beats headphones to Apple for repair from Europe

Here's how to send your Beats headphones to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Pack your Beats headphones

1. Put your Beats headphones in the plastic bag. Don't include any accessories with your headphones (including cables, carabiners, or carrying cases). If you include extra items in the box, we won't be able to return them to you.

   

2. Slip the bag under the protective film attached to the cardboard insert.

   

3. Fold down the filmed sides of the insert.

   

4. Fold up the other sides of the insert.

   

5. Remove the shipping label from the box if you haven’t already done so. Place the insert into the box. Then, close the box.

   

6. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

Ship your Beats headphones to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your replacement Beats headphones

Record the serial number of your replacement headphones. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer.

Click the link to your headphone model below to learn how to use your repaired or replaced Beats headphones.

• Set up and use your Solo3 Wireless headphones

• Set up and use your Studio3 Wireless headphones

• Beats EP quick start guide