How to send your used part to Apple in the Asia-Pacific Region

Choose your country or region

You’ll receive a kit that contains a replacement Apple part with everything you need to return your used Apple part to Apple.

Important: Please return your used Apple part so that Apple receives it within ten days of the day the replacement Apple part shipped (check your ship date). For more details, see terms and conditions.

Pack your used Apple part using the included packaging materials

Please use the envelope containing your replacement part to pack your used part.

Ship your used Apple part to Apple

Select your country or region:

Australia

1. Attach the enclosed Australia post label to the envelope over the original shipping labels.

2. Drop off your packaged Apple part at an Australia Post Office or box. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.

Hong Kong

Your package will come with a pre-labeled Shun Feng flyer to ship your used Apple part.

1. Place the sealed envelope into the Shun Feng flyer.

2. Seal the Shun Feng flyer.

3. Call Shun Feng Hong Kong Customer Service to arrange collection of your used part at +852-2730-0273 for next-day pick up Monday through Saturday. Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your name

   • Pick up address

   • Pick up date

   • Contact phone number

   • Quantity (1)

   • Package contents (part)

4. You will be prompted to prepare a custom invoice. Note that your custom invoice has been pre-printed for you. You will find it in the pouch of the Shun Feng flyer.

5. Hand the packaged used Apple part to the Shun Feng courrier.

Singapore

Your package will come with a pre-labeled DHL flyer to ship back your used Apple part.

1. Place the sealed envelope into the DHL flyer.

2. Seal the DHL flyer.

3. Call DHL Singapore Customer Service to arrange collection of your used Apple part at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Account Number (See your DHL Express Flyer)

   • Company Name - Apple

   • AWB Number (See your DHL Express Flyer)

   • Contents: Electronic product

   • Pick up address and time

   • Contact phone number for pick up

   • Number of pieces: 1

   • Weight: 1 kg

4. Hand the packaged used Apple part to the DHL courrier.