iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage.  We can send you a replacement iPhone right away and include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

If your iPhone has an issue that's covered by warranty or AppleCare+, you might not pay additional replacement fees. If your issue isn’t covered, you’ll pay the out-of-warranty fee for your iPhone model.

Your AppleCare+ coverage also includes two incidents of accidental damage with a service fee. If you’ve already used both of your accidental damage incidents, you’ll pay the out-of-warranty fee. 

Model  AppleCare+ incident fee Out-of-warranty fee
iPhone X $99 $549
iPhone 8 Plus $99 $399
iPhone 8 $99 $349
iPhone 7 Plus $99 $349
iPhone 7 $99 $319
iPhone 6s Plus,
iPhone 6 Plus
$99 $329
iPhone 6s, iPhone 6 $99 $299
iPhone SE, iPhone 5s,
iPhone 5c, iPhone 5
$99 $269

These prices apply in the United States. Fees are in USD and exclude local tax. Your replacement iPhone will be new or equivalent to new. Issues caused by accidental damage aren’t covered under the Apple Limited Warranty.

Check your service and support coverage
Contact Apple about Express Replacement Service
See Express Replacement Service Terms and Conditions

How do I return my original product?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, review the following information.

Read more about late fees
Back up your iPhone
Follow the steps for sending your iPhone
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, an AppleCare plan, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your iPhone was severely damaged in an accident or it's inoperable after unauthorized modifications, or if we never receive it, we’ll charge you the replacement value.

iPhone X

iPhone model Late fee Replacement value
iPhone X    
64 GB $ 225 $ 999
256 GB $ 300 $ 1,149

iPhone 8 / iPhone 8 Plus

iPhone model Late fee Replacement value
iPhone 8 Plus    
64GB $ 200 $ 799
256GB $ 275 $ 949
iPhone 8     
64GB $ 175 $ 699
256GB $ 250 $ 849

iPhone 7 / iPhone 7 Plus

iPhone model Late fee Replacement value
iPhone 7 Plus    
32GB $160 $ 669
128GB $ 210 $ 769
256GB $ 260 $ 869
iPhone 7    
32GB $ 115 $ 549
128GB $ 165 $ 649
256GB $ 215 $ 749

iPhone 6s / iPhone 6s Plus

iPhone model Late fee Replacement value
iPhone 6s Plus    
16GB $ 150 $ 629
32GB $ 110 $ 549
64GB $ 185 $ 699
128GB $ 160 $ 649
iPhone 6s    
16GB $ 115 $ 529
32GB $ 75 $ 449
64GB $ 150 $ 599
128GB $ 125 $ 549

iPhone 6 / iPhone 6 Plus

iPhone model Late fee Replacement value
iPhone 6 Plus    
16GB $ 110 $ 549
64GB $ 135 $ 599
128GB $ 260 $ 849
iPhone 6    
16GB $ 75 $ 449
32GB $75.50 $ 450
64GB $ 100 $ 499
128GB $ 225 $ 749

iPhone SE

iPhone model Late fee Replacement value
iPhone SE    
16GB $ 65 $ 399
32GB $ 40 $ 349
64GB $ 90 $ 449
128GB $ 90 $ 449

iPhone 5 / iPhone 5c / iPhone 5s

iPhone model Late fee Replacement value
iPhone 5s    
16GB $ 90.50 $ 450
32GB $ 115 $ 499
64GB $ 290 $ 849
iPhone 5c    
8GB $ 90.50
$ 450
16GB $ 140 $ 549
32GB $ 190 $ 649
iPhone 5    
16GB $ 140 $ 549
32GB $ 190 $ 649
64GB $ 240 $ 749

iPhone 4 / iPhone 4s

iPhone model Late fee Replacement value
iPhone 4s    
8GB $ 125.50 $ 450
16GB $ 150 $ 499
32GB $ 225 $ 649
64GB $ 275 $ 749
iPhone 4    
8GB $ 150.50 $ 450
16GB $ 225 $ 599
32GB $ 250 $ 649

iPhone 3G / iPhone 3GS

iPhone model Late fee Replacement value
iPhone 3GS    
8GB $ 113 $ 375
16GB $ 225 $ 599
32GB $ 275 $ 699
iPhone 3G    
8GB $ 175 $ 499
16GB $ 175 $ 499

These prices apply in the United States. Fees are in USD and exclude local tax. Your replacement iPhone will be new or equivalent to new. Issues caused by accidental damage aren’t covered under the Apple Limited Warranty.

See other Apple repair fees
Learn more about Apple iPhone service