iPhone Service Answer Center

Learn more about iPhone service options, warranty, and pricing.

How do I get my iPhone fixed?

Apple offers many ways to get support and service for your iPhone. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you repair broken screens, replace batteries, and fix other issues. 

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert.  We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your iPhone serial number and your Apple ID and password.

Identify your iPhone model
Find your product’s serial number
Start a support request

Send it in

Contact us and we’ll send you a box for your iPhone. You can ship your iPhone to us and we’ll return it to you as quickly as possible.

Start a service request
Back up your iPhone and get ready for service

Bring it in

To get help in person, bring your iPhone to an Apple Authorized Service Provider or make an Apple Store appointment online. Make sure you know your Apple ID and password before your appointment.

You can also request repair service directly from most US carriers. If you're an AT&T or Virgin Mobile customer, request your repairs from Apple.

Find an Apple Authorized Service Provider
Make an Apple Store appointment
Contact your carrier
Back up your iPhone and get ready for service

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPhone, you might need to replace it.

See Apple repair pricing
Check your warranty coverage

How long will it take?

Repair source Approximate time
Send to Apple 3-5 business days
Bring to an Apple Authorized Service Provider Up to 5 business days
Bring to your carrier Ask your representative
Bring to an Apple Store appointment Up to 5 business days

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Can I get a loaner iPhone?

If you bring your iPhone to an Apple Store or an Apple Authorized Service Provider, we'll try to fix it during your appointment. Some iPhone repairs require precise calibration on specialized equipment. If we need to send your iPhone to an Apple Repair Center, we'll check to see if you can use a loaner while your iPhone gets repaired. A loaner iPhone is available for most repairs that are covered under the Apple Limited Warranty.

Our repair center will return your iPhone to your service location when your repaired iPhone is ready. When you pick up your iPhone, return the loaner to us in the same condition as it was when we lent it to you.

Apple Limited Warranty coverage

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. Our warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Can I buy additional coverage for my iPhone?

AppleCare+ gives you expert telephone support and additional hardware coverage for up to two years from the day you bought your iPhone. It also includes Express Replacement Service and up to two incidents of accidental damage coverage. Each incident has a service fee. If you didn't buy AppleCare+ with your iPhone, you can buy it within 60 days of your purchase.

You may also have consumer law rights. Apple warranty and AppleCare+ benefits are in addition to your rights under consumer law.

Learn more about AppleCare+ for iPhone

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your iPhone is over one year old
  • Your iPhone has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your product for an out-of-warranty fee. Your replacement iPhone will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

See Apple out-of-warranty fees
Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPhone to find the cause of your battery issue.

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll service it at no additional cost. If your iPhone battery service isn't covered, we can replace your battery for a fee.

If you’re covered by AppleCare+ and your iPhone battery can hold only 80 percent or less of its original capacity, we'll service your product at no charge.

Learn how to preserve battery life
See Apple out-of-warranty battery pricing
Learn more about AppleCare+ for iPhone

Screen repair

If your iPhone screen is broken, we  might be able to fix it.  The cost to repair it depends on your iPhone model, any additional damage, and if you have AppleCare+ coverage. Damage caused by accident or abuse isn’t covered by the Apple warranty. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

AppleCare+ for iPhone includes up to two incidents of accidental damage, each with a service fee. You can use an incident for screen repair. If you don’t have AppleCare+, we might be able to repair your broken screen for an out-of-warranty fee.

We'll run a diagnostic test to see if your iPhone needs any other repairs. If it does, we'll let you know.

See Apple repair pricing
Set up a repair
Learn more about AppleCare+ for iPhone

Apple accessories

Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For service details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple support

Get ready for iPhone service

  • Back up your iPhone with iCloud or iTunes. You'll need the backup to restore your content if we have to reset or replace your iPhone.
  • Make sure you know your Apple ID and password.

If you send in your iPhone, take these additional steps:

  • If your iPhone has a SIM card, take it out and keep it.
  • Keep your cables and other accessories when you get service.
  • See our complete instructions on how to prepare your iPhone for service.

Back up your iPhone
Prepare your iPhone for service
Read the Apple privacy policy

After service

When you get your iPhone back from service, it might have a new operating system. If your iPhone uses a SIM card, put it in. Turn on your iPhone and follow the steps you see on the screen. When you finish the setup, restore your data from your backup.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. This is in addition to rights provided by consumer law. We offer this whenever you get service from us or from an Apple Authorized Service Provider.

Restore from a backup

Express Replacement Service

We know how much you rely on your iPhone. If you need to replace it immediately, our Express Replacement Service offers speedy delivery. We can send you a replacement iPhone right away and include packaging to return your original product.

Express Replacement Service is included as a benefit of AppleCare+. The service delivers your replacement iPhone faster, but it doesn’t cover any costs for your product, such as replacement or late fees. After we get your original device, we’ll determine those fees. Meanwhile, you can start using your replacement iPhone.

Learn more about Express Replacement Service
See Apple repair fees