Get help using iCloud for Windows

If you need help downloading, installing, setting up, or updating iCloud for Windows, try the steps below. 

Try these steps first

  1. Install any updates on your computer, and check for updates to iCloud for Windows.
  2. Make sure that you meet the system requirements for iCloud for Windows.
  3. Check your Internet connection. Try to go to www.apple.com or another webpage.
  4. Check the System Status page to find out if there are any known issues. 

Then try the steps below for your issue.

Install and set up iCloud for Windows

Before you try to install or set up iCloud for Windows, log in as an administrator. You can use these steps to download iCloud for Windows on your PC, then set it up to automatically keep your documents, photos, bookmarks, and more up to date.

What if iCloud for Windows won't download?

If you can't download iCloud for Windows, try a different browser. You might need to confirm that you want to run or save the installer. 

If you can't find iCloud for Windows after you download it, check your Downloads folder. You can check your browser's help for how to see recently downloaded files. For example, if you're using Internet Explorer, check this Microsoft article to see how to download files.

If you didn’t see a File Download window, you might need to change the settings for your browser’s pop-up blocker. Check the application's help for steps. 

I see a message that my computer is missing Media features

Windows Media Player plays the video and audio files on your PC. You need Media Player to install iCloud for Windows. If you turned off Windows Media Features, or if your PC didn't come with Windows Media Player, iCloud for Windows won't install.

Follow these steps to turn on Windows Media Player:

If you turned off Windows Media Features from your Control Panel

  1. Go to Control Panel > All Control Panel Items > Programs and Features.
  2. Click Turn Windows features on or off.
  3. Check the box for Media Features to turn it back on.
  4. Click OK.

If you see a message to restart your PC, restart your computer and then install iCloud for Windows.

If you're in Europe or South Korea and your PC didn't come with Windows Media Player, you can download it at microsoft.com (included in the Media Feature Pack).

What if I want to update iCloud for Windows?

To check for updates to iCloud for Windows, open Apple Software Update on your PC. Apple Software Update checks for updates automatically after you open it, and you can choose which updates you want to install.

You can also download the latest version of iCloud for Windows.

If iCloud for Windows doesn't update in Windows Apple Software Update 2.3, go to Windows Control Panel > Network and Internet > Internet Options. In the Internet Properties dialog, click the Advanced tab. In the Settings section, under Security, make sure that you deselect the “Do not save encrypted pages to disk” checkbox. Try to update iCloud for Windows again.

I see a “can’t connect to server” message

  1. Check your Internet connection. Try to go to www.apple.com. If you can't connect to the Internet, you might need to contact your Internet provider for help.
  2. Check the System Status page to find out if there are any known issues. If there's an outage or maintenance, try again later. 

What if I can’t sign in to iCloud?

Use these steps if you forgot your Apple ID password. You can also use these steps to find your Apple ID user name.

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