iPhone 12 and later: Battery and Charging Issues
Troubleshooting battery life or wired charging issues
Troubleshooting wireless charging issues
Troubleshooting battery life or wired charging issues
Identify issues
Read these articles if you notice any of the following issues:
Battery runs out of power quickly
Battery doesn’t hold a charge
Battery won’t charge from a power adapter
Battery charge icon doesn’t show that the iPhone is fully charged
iPhone turns off immediately after disconnecting it from a power adapter
Battery won't charge or charges slowly, or an alert related to battery use appears
If your iPhone or iPod touch won't charge
How to wirelessly charge your iPhone
How to use your MagSafe Charger with iPhone 15, iPhone 14, iPhone 13, and iPhone 12 models
Using Apple power adapters, cables, and duckheads with Apple products
Identify counterfeit or uncertified Lightning connector accessories
Unauthorized modification of iOS
If the issue wasn’t resolved by following a support article, continue to the next section.
Try these steps before continuing to issue-specific troubleshooting
Check the iPhone charging connector for debris. Gently clean the connector using a small, non-metallic, soft-bristled brush. Ensure that the brush is clean and dry. Use just enough bristles to fit inside the connector. Twist the bristles to loosen and lift out debris. Brush debris away from the connector to avoid brushing debris into the connector.
Important: Unplug all cables and turn off the iPhone first. Don't use products containing bleach or hydrogen peroxide. Avoid getting moisture in any openings, and don't submerge the iPhone in any cleaning agents. Don't use compressed air.
Ensure that you’re using a recommended power adapter to charge the iPhone. Some power adapters may not provide enough power to charge the iPhone.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Use a compatible charging cable to connect the iPhone to a power adapter that’s plugged into an electrical outlet. Don’t use a computer port or wireless charging. Charge the iPhone for at least 10 minutes. Wait until an image appears on the screen or 10 minutes have elapsed.
Note: The iPhone may have entered a deep discharge state that requires 20 to 30 minutes of charging to turn on. The charging icon should be visible after two minutes of charging.
Gently move the cable around at the connection to ensure there is no intermittent connection.
Flip the charging cable orientation.
Unplug the cable and plug it back in.
Try a different charging cable.
Try a different USB-C power adapter.
Use a compatible wireless charging pad that’s plugged into an electrical outlet.
Disconnect the wired charging cable before you test wireless charging. When both are used simultaneously, charging defaults to the wired connection. Place the iPhone directly on top of the charging pad. Ensure that the iPhone display is faceup in the middle of the charger or in the location recommended by the wireless charging pad manufacturer.
Wait until an image appears on the screen or 10 minutes has elapsed. If the iPhone doesn’t turn on when using wired charging and turns on only when using wireless charging, then the iPhone may have wired charging issues.
Note: Battery and charge indicators may fluctuate briefly when you connect the iPhone to power or wake it from sleep. If this happens, wait a few seconds then check it again. The battery percentage may remain at 99 percent with a full charge, which doesn’t indicate a battery or hardware issue. Refer to iPhone Battery and Performance for more information.
Open and inspect the iPhone
If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the iPhone repair manual to open and inspect the iPhone. A damaged or out-of-place part may be causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, replace the battery.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Troubleshooting wireless charging issues
Identify issues
Read these articles if you notice any of the following issues:
iPhone doesn’t charge wirelessly but does charge with a wired connection
iPhone doesn’t identify MagSafe accessories
If your iPhone or iPod touch won't charge
How to wirelessly charge your iPhone
How to use your MagSafe Charger with iPhone 15, iPhone 14, iPhone 13, and iPhone 12 models
Using Apple power adapters, cables, and duckheads with Apple products
Identify counterfeit or uncertified Lightning connector accessories
Unauthorized modification of iOS
If the issue wasn’t resolved by following a support article, continue to the next section.
Try these steps before continuing to issue-specific troubleshooting
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Use a compatible wireless charging pad that’s plugged into an electrical outlet.
For MagSafe accessory detection issues, ensure that the wireless charger is an Apple MagSafe Charger.
Remove any third-party case that may interfere with testing the iPhone.
Ensure that you’re using a recommended power adapter to charge the iPhone. Some power adapters may not provide enough power to charge the iPhone.
Run manual and diagnostic tests
If the issue wasn’t resolved by following a support article or checking for potential causes, run these diagnostic and manual tests to help isolate the cause of the issue:
Use a MagSafe Charger or a Qi-certified wireless charging accessory that’s plugged into an electrical outlet.
Disconnect the wired charging cable before you test wireless charging. When both are used simultaneously, charging defaults to the wired connection. Place the iPhone directly on top of the charging pad. Ensure that the iPhone display is faceup in the middle of the charger or in the location recommended by the wireless charging pad manufacturer.
Wait until an image appears on the screen or 10 minutes has elapsed. If the iPhone doesn’t turn on with wireless charging and turns on only with wired charging, then the iPhone may have wireless charging issues.
Note: Battery and charge indicators may fluctuate briefly when you connect the iPhone to power or wake it from sleep. If this happens, wait a few seconds then check it again. The battery percentage may remain at 99 percent with a full charge, which doesn’t indicate a battery or hardware issue. Refer to iPhone Battery and Performance for more information.
Open and inspect the iPhone
If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the iPhone repair manual to open and inspect the iPhone. A damaged or out-of-place part may be causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, replace the back glass in iPhone 14, iPhone 14 Plus, and iPhone 15 models, which contain a wireless charging coil. For other models, you can find a service option at support.apple.com/repair.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.