Find out how to send your AirPods, AirPods Pro or Wireless Charging Case to Apple using Express Replacement Service

Send your AirPods, AirPods 3rd generation, AirPods Pro or Wireless Charging Case to Apple.

After you’ve contacted Apple about a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Make sure you return your product so Apple receives it within 10 days of the date your replacement product was dispatched to you by Apple (check your dispatch date). If Apple does not receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for a service or is not, for any reason, covered by an active AppleCare+ plan, you’ll be charged the full value of the replacement product. For more details, see AirPods Replacement, Service and Repair, ERS terms and conditions for service covered by Apple’s Limited Warranty, ERS terms and conditions for service covered by an AppleCare plan, or ERS terms and conditions for service not covered by Apple’s Limited Warranty, an AppleCare plan or consumer law.

Prepare your device for packing and sending to Apple

Customers in Japan may proceed to the Send your AirPods earbud to Apple section for the Asia-Pacific region.

These steps outline the return process for sending one of your AirPods earbuds or both AirPods earbuds. Make sure you remove your device from your Find My network and your Apple ID before returning your device.

AirPods

Before returning your AirPods, make sure you've wiped them clean and have removed any debris. If you're sending AirPods Pro, remove the ear tips and keep them in a safe place to use again later. To remove an ear tip, pull firmly at the base where it attaches to the AirPods earbud.

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  1. Place your AirPods or AirPods Pro earbud(s) into the insert by sliding the stem of the AirPods into the paper tube. Fold the top flap in. Do not send your ear tips. If you send your ear tips, they won't be returned to you.

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  2. Put the insert into the white box. Then close the white box by placing the lid on it.

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  3. Place the white box, containing one of your AirPods earbuds, in the brown box. If you're sending both AirPods, place the white boxes, containing both AirPods, in the brown box.

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  4. Close and seal the brown box with tape and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure it is not obstructed.

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Wireless Charging Case

If you are returning the Wireless Charging Case of your AirPods, AirPods 3rd generation or AirPods Pro, follow these steps:

  1. Place your Wireless Charging Case into the insert of the white box. Close the white box by placing the lid on it.

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  2. Place the white box in the brown box. Do not include any other items, such as your AirPods or Wireless Charging Case cable.

    airpods-pro-charging-case-packout-step2-v1

  3. Close and seal the brown box with tape and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure it is not obstructed.

    airpods-pro-charging-case-packout-step4-v1

Send your AirPods earbud to Apple

Send your AirPods and Wireless Charging Case to Apple

NOTICE TO CALIFORNIA CONSUMERS

  1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), will be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.

  2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies that the buyer has under other laws.

© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, AirPods and iTunes are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.

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