How to check the status of your refund request
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Choose Check Status of Claims. If you can't see Check Status of Claims, you don't have any pending refund requests.
- To see the status, tap or click Pending.
When will I get the money back?
If your refund is approved, the funds will be applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.
Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.
All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.