How to send your HomePod to Apple using Express Replacement Service from the Asia-Pacific region

Here’s how to send your HomePod back to Apple after you’ve received a replacement.

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Ship your HomePod to Apple

Select your country or region:

Australia

  1. You'll receive an email from Apple once the replacement product has been sent. Print the shipping label from the repair status link provided in the email. Please use the same box that included your replacement device when returning your product.

  2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

  3. Australia Post will provide you with a receipt to confirm the lodgement of the part return. Please keep your receipt.

  4. After a few days, check that Apple has received your Apple product.

*Apple is not responsible for any damage sustained during delivery.

Hong Kong

Please use the same box that included your replacement device when returning your product.

  1. Place your product into the postage box and seal the box with the tape provided.*

  2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday to Friday), to arrange collection of your product on 8302 2883. Enter 1 (for Cantonese), 2 (for English) or 3 (for Mandarin). Advise Shun Feng that you are using pre-paid return service. The customer service agent will take your details and arrange collection. You will be asked to provide the following details over the phone:

    • Your Name

    • Pick-up address (must be the same as the replacement device delivery address)

    • Company name: Apple

    • Contact number

    • Repair ID

  3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

  4. After a few days, check that Apple has received your product.

*Apple is not responsible for any damage sustained during delivery.

Japan

A courier will bring your replacement product and collect your original product.

  1. Hand your product to the courier when they deliver your replacement product. Do not include other accessories. If you include extra accessories, we won’t be able to return them to you.*

  2. After a few days, check that Apple has received your product.

Check the status of your service request.

*Apple is not responsible for any damage sustained during delivery.

Use your replacement HomePod

  1. Make note of your replacement HomePod serial number. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

  2. Set up and use your replacement HomePod.

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