If you can’t access licenses in Apple Configurator

Learn what to do if you can't access your licenses after you've migrated to Apps and Books in Apple School Manager or Apple Business Manager. 

Revoke all assigned licenses

  1. Open Apple Configurator.
  2. Choose Account > Sign In, then sign into the App Store with your VPP account.
  3. Choose Window > VPP Assignments.
  4. Click the triangle next to an app to view the serial number of the devices the app is assigned to.
  5. Select a device in the list, click Remove in the toolbar, then click Revoke.
  6. Repeat steps 4 and 5 to revoke licenses from any other apps.
  7. Go to the next section and transfer your legacy VPP licenses.

Transfer your legacy VPP licenses

After you've revoked all assigned licenses, follow these steps.

  1. Sign into Apple School Manager or Apple Business Manager.
  2. Click Settings, then click Apps and Books.
  3. Transfer any legacy VPP licenses.
  4. Go to the next section to create a new location for Apple Configurator.

Create a new location for Apple Configurator

After you've transferred your legacy VPP licenses, follow these steps.

  1. Sign into Apple School Manager or Apple Business Manager.
  2. Click Settings, then click Locations.
  3. Click Add New Location.*
  4. Enter the new location information, then click Save. Only Apple Configurator will use this location.
  5. Go to the next section to create a new Content Manager. 

Create a new Content Manager

After you've created a new location, follow these steps.

  1. Click Accounts.
  2. Click Add New Account.*
  3. Enter the account details, select Content Manager as the manager role, then select the new location for Apple Configurator. 
  4. Click Save Person.
  5. Go to the next section to transfer your licenses to a new location. 

Purchase free licenses on the new location

After you've created a new Content Manager, follow these steps.

  1. Sign in to Apple School Manager or Apple Business Manager with the new Content Manager account.
  2. Select Get Started with Apps and Books.
  3. Search for a free app, then below Buy Licenses, click Choose a Location.
  4. Select the Apple Configurator location, enter a quantity, then click Get.

Sign into Apple Configurator

After you get the free licenses on the new location and processing finishes, follow these steps:

  1. Open Apple Configurator.
  2. Choose Account > Sign In, then sign in with the new Content Manager account.
  3. Choose Window > App Assignments, then verify the VPP licenses are listed.

After you complete these steps, you can transfer licenses to the new Apple Configurator location while logged in as an Admin.

* To create a new location or Content Manager, you must be an Administrator, Site Manager, or People Manager.

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