If you can’t download or update apps on your iPhone or other Apple device

If apps don't load or update on your iPhone, iPad, or iPod touch, Apple Watch, Mac, or Apple TV, learn what to do.

If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.

If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps: 

Connect to Wi-Fi

iPhone showing Wi-Fi settings. A message shows that no internet connection is available.

If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch.

To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.

Pause and restart the app download

iPhone showing a menu with options to prioritize download, pause download, cancel download, and rearrange apps.

When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.

Restart your device

iPhone showing an app that has a white grid with gray lines on it.

If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS deviceApple Watch, or Apple TV

If you delete an app, you might lose the content associated with it.

Get more help

If you still have issues with apps on your device, contact Apple Support.

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