If you can't connect or sign in to iCloud

If you’ve set up your Apple Account and need help with signing in to or using iCloud, follow the steps below.

Try following these steps first

1. Check the Apple System Status page to make sure there are no outages or scheduled maintenances currently affecting iCloud.

2. Make sure you’ve signed in to the same Apple Account on all of your devices. Forgotten your Apple Account email address or phone number or your Apple Account password?

3. Update your iPhone or iPad to the latest version of iOS or iPadOS, your Apple Vision Pro to the latest version of visionOS, or your Mac to the latest version of macOS. See the iCloud system requirements for more information.

If you still can’t connect or sign in, try following these steps

If you receive a message stating that your Apple Account is locked or disabled

If you or someone else enters your password, security questions or other account information incorrectly too many times, your Apple Account will be locked automatically to protect your security and you won’t be able to sign in to any Apple services. Find out how to unlock your Apple Account.

If you're not able to sign in using mobile data only

Make sure your iPhone, iPad or PC has a strong internet connection and that you’ve turned on mobile data on your iPhone or iPad by going to Settings > Mobile Data. If this setting is off, you may not be able to access your Apple Account and iCloud when not connected to a Wi-Fi network.

If you're having trouble receiving verification codes, or your verification code is rejected

Find out how to get a verification code and sign in to iCloud with two-factor authentication. If your device is running iOS 8 or OS X Yosemite or earlier, sign in using two-step verification instead.

If you see an alert when trying to create an Apple Account or set up iCloud

You may have exceeded the number of new Apple Accounts you can set up with iCloud on a single device in one year. Try other steps to set up iCloud.

Other password prompts you might see

If you are prompted to enter your Apple Account password repeatedly on your Apple device

• If you have restored your Apple device from an iCloud backup recently, the restore process may not have completed. Stay connected to a reliable Wi-Fi network and power source until the restore finishes. Follow these steps if iCloud Backup couldn’t be completed or you can’t restore.

• If you changed your Apple Account password recently, you may need to update your sign-in information with iCloud services you use. Make sure that each service is using your updated sign-in information on your device.

• Check if you have Automatic Downloads enabled. If there is content ready to be downloaded, you may be prompted to enter your Apple Account email address or phone number and password to continue. Find out how to resume interrupted downloads.

• If you are the organiser, parent or guardian of a Family Sharing group, check if the prompt is a request from a child family member to make an iTunes Store purchase. You can then approve or decline the request.

If you want to sign in to a third-party app but your password is rejected

To access your iCloud information from a third-party app, you’ll need to use an app-specific password. This helps protect your account by allowing you to sign in securely. Find out how to create and use app-specific passwords.