If you can't redeem your promotion for an Apple subscription
If you experience an issue when trying to redeem your promotion or free trial for Apple TV+, Apple Fitness+, Apple Music, Apple Arcade or Apple News+, try these steps.
Make sure that you're eligible
To see if the promotional trial is still current, visit apple.com/uk/promo. Most offers are only available for a limited time and for first-time subscribers. If you have previously been a subscriber or participated in an Apple service through a family sharing plan, you may not be eligible to redeem the offer. To make sure the device or subscription you’ve purchased qualifies for the offer, read the terms and conditions.
If your offer isn't listed, it may have come from another company. Contact that company for help with redeeming the offer.
For help with a subscription offer from an app developer, find out what to do.
Check whether you or a family member have already redeemed the offer
If you or a family member have already redeemed the offer, you can't redeem it again.
Update the software on your device
Sign in on the eligible device
To redeem some promotions, you will need to sign in with your Apple ID on the eligible device. Then try to redeem the promotion again.
If your eligible device is a Mac and you've just set it up, you may need to wait at least four hours for the offer to appear.
Contact Apple Support
If you’ve tried these steps and still can't redeem the offer, contact Apple Support.