If Active Noise Cancellation isn't working as expected on your AirPods
If you’re having issues with Active Noise Cancellation on your AirPods Pro, AirPods Pro 2 or AirPods 4 (ANC), these solutions may help.
Before you start
Make sure you have the latest software on your connected iPhone, iPad or Mac.
Check that your AirPods Pro, AirPods Pro 2 or AirPods 4 (ANC) are on the latest firmware version.
Check your AirPods settings
With your AirPods Pro, AirPods Pro 2 or AirPods 4 (ANC) in your ears and connected to your device, make sure Active Noise Cancellation is turned on.
Make sure Adaptive Audio isn’t enabled. Adaptive Audio adjusts noise-control settings based on your surroundings.
Play audio and remove one AirPod from your ear. If the audio doesn’t pause automatically, or if you can’t enable Active Noise Cancellation from Settings or Control Centre, reset your AirPods.
Use the Ear Tip Fit Test
Your AirPods ear tips should make a good seal with your ear canal for the best sound quality and noise cancellation. You can check the seal of your AirPods Pro 1 and 2 with the Ear Tip Fit Test:
With your AirPods Pro in your ears and connected to your iPhone or iPad, go to Settings > Bluetooth.
Tap the Info button
next to your AirPods in the list of devices.Tap Ear Tip Fit Test.
Tap Continue, then tap the Play button
.
Find out how to choose the right ear tip size for a good seal and optimal sound performance.
Clean your AirPods
If you experience a loss of bass sound or an increase in background sounds when you enable Active Noise Cancellation, you may need to clean your AirPods or clean your AirPods Pro.
Reset your AirPods
If Active Noise Cancellation still isn’t working as expected, reset your AirPods. If Active Noise Cancellation still isn’t working after you’ve reset your AirPods, you may need a service.
If Active Noise Cancellation still isn’t working as expected on your AirPods Pro 1, refer to AirPods Pro Service Programme for Sound Issues.
