How to send your Beats Fit Pro to Apple using Express Replacement Service from Europe

With Express Replacement Service, you will receive a kit that contains your replacement Beats Fit Pro. Use the following process to pack and send your device(s) to Apple.

Need a different country or region?

Important: Make sure you return your product so Apple receives it within 10 days of the date your replacement product was dispatched to you by Apple (check your dispatch date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you’ll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Pack your Beats Fit Pro earbuds

1. Place your Beats Fit Pro earbuds into the circular indentation of the product tray. Do not include your ear tips. If you include your ear tips, we won’t be able to return them to you.

   

2. Place the lid on the small box.

   

3. Place the small box into the postage box.

   

4. Close the lid of the postage box.

   

5. Seal the box with tape and send the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

6. Ask the courier for proof of collection.

Send your Beats Fit Pro earbuds to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or to find a drop-off location. Customers in Russia should schedule a collection online.

4. Check that Apple has received your product after a few days.

How to use your replacement Beats Fit Pro

Record the serial number of your replacement product. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.

Find out how to use your Beats Fit Pro after a replacement.