How to send your wireless charging case for AirPods Pro back to Apple after receiving a replacement from the United States or Canada
Here's how to send your wireless charging case for AirPods back to Apple once you've received a replacement.
Need a different country or region?
After you’ve contacted Apple about a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple. Returning your original product is not required if it was lost.
Important: If exchanging a product, return it so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your product within ten days or if Apple technicians find that your product has any accidental damage or unauthorised modifications, you'll be charged up to the full value of the replacement product. For more details, see terms and conditions.
Prepare and pack your wireless charging case for AirPods Pro
Allow the battery of your wireless charging case to fully discharge.
Place the wireless charging case into the insert in the white box. Close the white box by placing the lid on it.
Place the white box inside the brown delivery box. Do not include any other items, such as your AirPods Pro or wireless charging case cable.
Close the brown box.
Seal the brown box using the included packaging tape.*
Remove the top label from the delivery box. This is your receipt. Make sure the return shipping label remains on the box.
Make sure the red, black and white battery sticker is clearly visible on the outside of the box.
*Apple is not responsible for any damage sustained during delivery.
Send your wireless charging case for AirPods Pro to Apple
Find the name of the courier on the return shipping label.
Visit the courier's website to schedule a pick-up or find a drop-off location.
Ask the courier for a receipt.
After a few days, check that Apple has received your product.
Use your replacement wireless charging case for AirPods Pro
Record the serial number of your replacement wireless charging case. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.
Place your AirPods in your charging case and press the setup button until the status light is flashing white.
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NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies that the buyer has under other laws.