Find out how to send your AirTag to Apple from Europe after getting a replacement

Here's how to send your AirTag back to Apple after you get a replacement.

Need a different country or region?

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Make sure you return your product so Apple receives it within 10 days of the date your replacement product was dispatched to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Before sending your AirTag

1. Unpair your AirTag.

2. Remove the battery from your AirTag.

Pack your AirTag

Please use the envelope or box containing your replacement part to pack your original part.* Do not include any other items, such as an AirTag Loop or an AirTag Key Ring, with your part.

Send your AirTag to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or to find a drop-off location. Customers in Russia should schedule a collection online. In Norway, if your replacement product was delivered by your local post office, please return your original product via your local post office using the prepaid UPS return label provided.

4. Ask the courier for proof of collection.

5. Check that Apple has received your part in a few days.

Use your replacement part

Your replacement Apple part is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

For information on how to use your replacement part, visit getsupport.apple.com.