If you can't download or install iCloud for Windows

Find out what to do if you can't download, install or update iCloud for Windows on your PC.

If iCloud for Windows doesn't download or install from the Microsoft Store

To install iCloud for Windows 11 or later, make sure you:

  1. Update your version of Windows to the May 2019 Update or later. Find out more about the minimum system requirements for iCloud for Windows.

  2. Set up a Microsoft account. You can create one on the Microsoft website.

  3. Know your Apple ID and Apple ID password. Find out what to do if you forgot your Apple ID password or need to find your Apple ID user name.

For general upgrade and installation fixes, visit the Microsoft support site.

If you see a message stating that your computer is missing Media features

Windows Media Player plays the video and audio files on your PC. You need Media Player to be able to install iCloud for Windows. If you've tried downloading iCloud for Windows 11 or later and received a message stating that you need to Install Media Feature Pack to use iCloud, select Download. Then follow the instructions on the next screen.

If you've turned off Windows Media Features, or if your PC didn't come with Windows Media Player, iCloud for Windows won't be installed.

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Turn on Windows Media Player

  1. Go to Control Panel > All Control Panel Items > Programs and Features.

  2. Click "Turn Windows features on or off".

  3. Select the box for Media Features to turn it back on.

  4. Click OK.

If you see a message asking you to restart your PC, restart your computer and then install iCloud for Windows.

If your PC didn't come with Windows Media Player

If you’re in Europe or South Korea and your PC didn’t come with Windows Media Player, you can download the Media Feature Pack from the Microsoft website.

If iCloud for Windows 13 relaunches when you click iCloud Passwords

If you’ve pinned the iCloud Passwords shortcut to your taskbar in earlier versions of iCloud for Windows and then upgraded to iCloud for Windows 13, unpin the iCloud Passwords shortcut, then create a new shortcut from the Start menu.

If you see a “can’t connect to server” message

  1. Check your internet connection.

  2. Check the System Status page to find out if there are any known issues.

  3. If there's an outage or ongoing maintenance, try again later.

Download the latest version of iCloud for Windows

To download the latest update, visit the Microsoft Store.

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