Get Volume Purchase Programme (VPP) Credit securely from Apple

After your organisation has bought VPP Credit from Apple, your content purchaser can use the secure inbox to view your order history and download redemption codes.

Buy VPP Credit

As an Apple School Manager or Apple Business Manager customer, your organisation can buy VPP Credit from Apple or an Apple Authorised Reseller. When a member of your organisation buys VPP Credit, they'll have to provide these details:

  • Credit value, which the buyer should calculate based on the total amount of money needed for the content purchaser account

  • Institution or Company name

  • Name and Apple Account of a registered content purchaser

We'll make sure the content purchaser account is valid.  And when the order is ready, we'll send an email with a link to a secure inbox. Your content purchaser will use this secure inbox to access the VPP Credit for your organisation.

Use the secure inbox

You can sign in to the secure inbox with your content purchaser Apple Account. After signing in, you can download a spreadsheet with a redemption code for each VPP Credit order. You can redeem and use this code to buy content using Apps and Books in Apple School Manager or in Apple Business Manager.

Resend VPP Credit

VPP Credit is available to download for 90 days from the secure inbox. After that time period has elapsed, your organisation can resend the VPP Credit if they purchased it through your institution's custom Apple Online Store.

  1. Go to your custom Apple Online Store.

  2. Go to the Account menu and choose Check Order Status.

  3. Sign in to the same Apple Account that you used to buy the VPP Credit. Or you can enter the order number.

  4. Click Resend Credit.

If you didn't purchase the credit through your custom Apple Online Store, AppleCare can resend the VPP Credit.

  1. Send a request using the Business and Education Support form.

  2. Enter your contact information and company name.

  3. For the company type, select Business or Education.

  4. For the issue, select Other.

  5. In the “Details of your issue” section, include each VPP Credit order number and request that your expired VPP Credit be re-sent to your Apple Account.

  6. Click Submit.

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