Use your PowerBeats Pro earbuds after a service

Find out how to use your Powerbeats Pro earbuds after they've been serviced.

Set up your serviced or replaced Powerbeats Pro

  1. Put both Powerbeats Pro earbuds in your charging case. Keep the lid open.

  2. Check the LED status light on the front edge of the case. It should flash red.

  3. Press and hold the system button on the inside of the case for 5 seconds. The status light should flash white. If it is still flashing red, connect the case to power, close the lid and wait 20 minutes.

  4. Pair your Powerbeats Pro with your device.

Pair with iPhone

  1. With your earbuds still inside and the case still open, hold the Powerbeats Pro next to your unlocked iPhone. A setup animation will appear on your iPhone.

  2. Follow the onscreen instructions.

Pair with another device

  1. Make sure you have enabled Bluetooth on your device.

  2. With your earbuds still inside and the case still open, press and hold the system button on your Powerbeats Pro until the LED blinks.

  3. Open the Bluetooth menu on your device. For example, on your Mac, choose Apple () menu > System Preferences, then click Bluetooth.

  4. In the list of discovered Bluetooth devices, tap or click your Powerbeats Pro.

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