How to send your Beats headphones to Apple for repair from the Asia-Pacific region

If you need a repair, find out how to prepare and return your product to Apple.

Need a different country or region?

Pack your Beats headphones

Customers in Australia and Japan may proceed to the Send your Beats headphones to Apple section.

1. Put your Beats headphones in the plastic bag. Don’t include any accessories with your headphones (such as cables, carabiners or carrying cases). If you include extra items in the box, we will be unable to return them to you.

   

2. Slip the bag under the protective film attached to the cardboard insert.

   

3. Fold down the filmed sides of the insert.

   

4. Fold up the other sides of the insert.

   

5. Place the insert into the box. Then, close the box.

   

6. Seal the box with tape.*

   

Send your Beats headphones to Apple

Choose your country or region:

Australia

You'll be provided with a link to a shipping label to print at home. Return your product to Apple using the postage label.

1. Print the shipping label that Apple provided when you requested the service.

2. Take your shipping label and unpackaged product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.

3. Australia Post will package your product and provide you with a receipt to confirm the lodgement of your return. Don’t include any accessories in your package (such as cables, carabiners or carrying cases). If you include extra items, we will be unable to return them to you.*

4. Check that Apple has received your product after a few days.

Japan

A courier will bring a box to collect your product for the service.

1. Hand your product to the courier. Don’t include any accessories (such as cables, carabiners or carrying cases). If you include extra items, we will be unable to return them to you.*

2. Check that Apple has received your product after a few days.

Malaysia

A courier will bring a box to collect your product for the service.

1. Package your product in the box and seal the box with the provided tape. Don’t include accessories in the box (such as cables, carabiners or carrying cases). If you include extra items, we will be unable to return them to you.*

2. Paste the Return Airway Bill (AWB) on the box, and make sure the Return AWB label completely covers the original AWB label.

3. The courier will wait for up to 10 minutes for you to prepare and pack your device.

   • If you’re unable to pack your device within the 10-minute time frame, the courier will depart without the package. After you’ve finished packing your device, make arrangements for the courier to collect your device by calling the GD Express Malaysia Customer Service hotline on 03-7787-6776, Monday to Friday 08:30 to 17:30, or Saturday 08:30 to 12:30. You will be asked to provide customer service with the Return AWB number from the pre-printed AWB provided in the box.

4. Hand the packaged product to the courier.

5. After courier pickup, you can track your delivery at https://www.gdexpress.com/malaysia/e-tracking/.

New Zealand

You will receive a kit that contains everything you need to return your product to Apple.

1. Remove the TNT postage label from the box. Next to the barcode on the postage label, look for the consignment number, which begins with “GE”. Make a note of the number.

2. Put the packaged product in the TNT satchel and seal the satchel. Don’t include accessories in the satchel (such as cables, carabiners or carrying cases). If you include extra items, we will be unable to return them to you.*

3. Place the postage label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email

  1. Use the subject line "Apple collection – Beats headphones" followed by the TNT consignment number.

  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and provide all of the information in step “2” of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your product after a few days.

Use your Beats headphones after a service.

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product where applicable.

Find out how to use your Solo3 Wireless headphones, your Studio3 Wireless headphones or your Beats EP after a service.

© 2023 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.