If you see the Hello screen repeatedly after updating to iOS 13

If, after you update your iPhone, iPad, or iPod touch to iOS 13, you can't use your iOS device because it repeatedly sends you back to the Hello screen, learn what to do.

  1. Remove the SIM card from your device.
  2. Press and hold either the Home button—if your device has one—or the Side button, until a menu appears from the bottom of the screen. 
  3. Tap More Wi-Fi Settings. 
  4. Tap the Info button  to the right of the Wi-Fi network that your device is connected to.
  5. Tap Forget this network, then tap Forget.
  6. Follow the steps to start using your device.

When you're finished with the steps above, insert your SIM card and rejoin your Wi-Fi network:

  1. Go to Settings > Wi-Fi.
  2. Tap the network you want to join and enter the password, if required.
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