Prepare your Beats product for Express Replacement Service

After you schedule Express Replacement Service*, you'll get a kit that has your replacement Beats earbuds or headphones and everything that you need to send back your original product.

Before you return your original Beats product

Remove your Beats product from your Apple Account: In the Find My app, select the Devices tab > your Beats product, then swipe up and tap Remove this Device. Tap Remove to confirm.

Pack your Beats product

When you pack your Beats product, don’t include anything else in the box — like wing tips, ear tips, charging cables, or other accessories. If you do, they won’t be returned to you.

Beats earbuds

1. Within the product box, place your earbuds into the indentation in the tray.

2. Place the lid on the product box, then put it in the larger shipping box.

3. Close the shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

Beats charging case

1. Within the product box, place your charging case into the indentation in the tray.

2. Place the lid on the product box, then put it in the larger shipping box.

3. Close the shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

Beats headphones or earphones

1. Place your headphones or earphones in the bag, then close the bag.

2. Place the bag in the product packaging:

   1. Product box: Place the bag in the box and place the lid on it.

   2. Insert: Slide the bag under the insert's protective film, fold down the filmed sides of the insert, and fold up the other sides of the insert.

3. Place the product box or insert in the larger shipping box, then close the shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

Beats Pill

1. If there's a bag provided, place your Beats Pill in the bag before placing it in the box.

2. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

Ship your original Beats product to Apple

Along with your replacement Beats product, you'll receive a commitment letter to ship back your original product and an Air WayBill (AWB) label. Return your original Beats product, along with the commitment letter, in the same box that included your replacement Beats product.

1. Place the packaged Beats product in the box, but don't seal it.

2. To arrange collection, go to kbb.ghtk.vn.

   • Be ready to provide the repair ID and your phone number.

   • If you have issues with the booking website, call Giaohangtietkiem (GHTK) at 1900 6092.

3. Prior to the courier's arrival, complete and sign the commitment letter.

4. When the courier arrives, place the commitment letter in the box and seal the box in front of the courier.

Make sure to get proof of collection from the courier to confirm that you've returned your original Beats product. Apple isn't responsible for any damage during shipping.

Apple will release the temporary hold on your card after we process your original device and confirm that the issue is covered. If your original device is not returned within 10 business days or is found ineligible for service due to unauthorized modifications or severe damage, the hold will be charged to your card.