Send your AirPods, AirPods Pro, or AirPods Max to Apple for service

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you return your product

• Remove your AirPods from your Apple Account: In the Find My app, select the Devices tab > select your device, then swipe up and tap Remove This Device. Tap Remove to confirm.

• If you're sending AirPods Pro, remove the ear tips and keep them in a safe place. If you include your ear tips, they won't be returned.

• If you're sending AirPods Max, remove the ear cushions. If you include your ear cushions, they won't be returned.

Pack your AirPods or AirPods Pro

Don't include anything else in the box — like your ear tips, USB cable, power adapter, or other accessory. If you include extra items, they won't be returned.

Depending on whether you’re sending in one or both earbuds or the charging case, you might not need to follow all steps to pack your AirPods or AirPods Pro.

1. For each earbud that you're sending, slide the stem of each AirPods or AirPods Pro earbud into the paper tube of the insert, then fold in the top flap.

   

2. Put each insert into the small white or natural box in which its replacement arrived.

3. If you’re also sending the charging case, put it into the small white or natural box in which your replacement charging case arrived.

4. Put the small box or boxes into the same larger shipping box that was delivered to you. If there is a battery sticker pasted on the outside of the shipping box, make sure it's not covered with tape or a shipping label.

Pack your AirPods Max

Don't include anything else in the box — like your ear cushions, USB cable, power adapter, or other accessory. If you include extra items, they won't be returned.

1. Place each ear piece in a separate bag, then rotate the ear pieces so that they face down and place your AiPods Max into the plastic insert.

2. Place the top on the white box containing the plastic insert, then place the white box into the larger brown shipping box.

3. Close the shipping box and tape it shut. Make sure that the battery sticker is pasted flat on the box and isn't covered by the tape of the shipping label.

Ship your product to Apple

Along with your replacement product, you'll receive a commitment letter to ship back your device. Return your product, along with the commitment letter, in the same box that included your replacement product.

1. Place the product in the box, but don't seal it.

2. To arrange collection, go to kbb.ghtk.vn.

   1. Be ready to provide the Repair ID and your phone number.

   2. If you have issues with the booking website, call Giaohangtietkiem (GHTK) at 1900 6092.

3. Prior to the courier's arrival, complete and sign the commitment letter.

4. When the courier arrives, place the commitment letter in the box and seal the box in front of the courier.

Make sure to get proof of collection from the courier to confirm that you've returned your product.