Use Express Replacement Service for your iPhone

With Express Replacement Service, you get a kit that has your replacement iPhone and everything that you need to send back your previous iPhone.

About Express Replacement Service

  • With Express Replacement Service, Apple sends you a replacement iPhone first — so you don't have to wait for a repair.

  • After you get your replacement iPhone, send back your previous iPhone right away. Apple must receive your previous iPhone within ten days after your replacement was shipped.

  • Your replacement iPhone is covered by a 90-day service warranty or the remainder of your AppleCare plan (or other original product warranty), whichever is longer.

Find the shipping date of your replacement iPhone

Before you return your previous iPhone

  1. Back up your iPhone

  2. Erase your iPhone to delete your personal data and remove it from your Apple ID account: In Settings, tap General > Transfer or Reset iPhone, then tap Erase All Content and Settings. You need to enter your Apple ID password to confirm.

    In iPhone settings, use Erase All Content and Settings to delete your personal information.
  3. Transfer your cellular service to your new iPhone:

  4. Power down your previous iPhone.

Pack your previous iPhone

Your Express Replacement Service kit includes everything that you need to pack up and send your previous iPhone to Apple — including the small white or natural box and large shipping box that your replacement iPhone arrived in, which you use to pack up your previous iPhone and ship it to Apple.

  1. Place your iPhone into the small white or natural box in which your replacement iPhone arrived. Don't include anything else — like a phone case, power adapter, USB cable, or other accessory. If you include extra items in the box, they won't be returned.

  2. Put the small box into the same large shipping box that was delivered to you. If there's a battery sticker pasted on the outside of the box, make sure it's not covered by tape or a shipping label.

Ship your previous iPhone to Apple

Along with your replacement iPhone, you'll receive a commitment letter to ship back your previous iPhone. Return your previous iPhone, along with the commitment letter, in the same box that included your replacement iPhone.

  1. Place the packaged iPhone in the box, but don't seal it.

  2. To arrange collection, go to kbb.ghtk.vn.

    • Be ready to provide the repair ID and your phone number.

    • If you have issues with the booking website, call Giaohangtietkiem (GHTK) at 1900 6092.

  3. Prior to the courier's arrival, complete and sign the commitment letter.

  4. When the courier arrives, place the commitment letter in the box and seal the box in front of the courier.

Make sure to get proof of collection from the courier to confirm that you've returned your previous iPhone.

Apple isn't responsible for any damage during shipping.

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