Use Express Replacement Service for your AirPods or AirPods Pro
With Express Replacement Service, you'll get a kit that has your replacement AirPods or AirPods Pro and everything that you need to send your original product to Apple.
About Express Replacement Service
With Express Replacement Service, Apple sends you a replacement product first — so you don't have to wait for service.
After you get your replacement product, send back your original product right away. Apple must receive your original product within 10 days after your replacement was shipped.
Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.
Find the shipping date of your replacement product
Before you return your original AirPods or AirPods Pro
Remove your AirPods from your Apple ID: In the Find My app, select the Devices tab > select your AirPods, then swipe up and tap Remove This Device. Tap Remove to confirm.
If you're sending AirPods Pro, remove the ear tips and keep them in a safe place. If you include your ear tips, they won't be returned.
Pack your original AirPods or AirPods Pro
Your Express Replacement Service kit includes everything that you need to pack and send your original product to Apple — including the small box and larger shipping box that your replacement product arrived in, which you use to pack and send your original product back to Apple.
Don't include anything else in the boxes — like your ear tips, USB cable, power adapter, or other accessory. Additionally, you should include only the AirPods components for which you filed your claim (for example, if you filed your claim for the right earbud, send only the right earbud). If you include extra items in the box, they won't be returned to you.
Depending on whether you’re sending in one or both earbuds or the charging case, you might not have to follow all steps to pack your original AirPods or AirPods Pro.
For each earbud that you're sending, slide the stem into the paper tube of the insert, then fold in the top flap.
Put each insert into the small white or natural box in which its replacement arrived.
If you’re also sending the original Wireless Charging Case, put it into the small white or natural box in which your replacement charging case arrived.
Put the small box or boxes into the same larger shipping box that was delivered to you. If there is a battery sticker pasted on the outside of the shipping box, make sure it's not covered with tape or a shipping label.
Ship your original product to Apple
Apple isn't responsible for any damage during shipping.
