If you can't use AirPlay or mirror your device's screen

If you can't stream content with AirPlay, mirror the screen on your iOS device or Mac to your Apple TV, or have another issue using AirPlay, learn what to do.

Make sure that your devices are on and nearby

Check that your AirPlay-compatible devices are on. If your Apple TV is in Sleep mode and uses Ethernet, wake your Apple TV with the remote.

Make sure that your AirPlay-compatible device is near the device that you're trying to stream from. If you can't connect to an AirPlay device, try moving closer to it and try again.

To stream audio to multiple speakers with AirPlay 2, make sure that your speakers are compatible with AirPlay 2.

Check for updates

Make sure that all of your devices are compatible with AirPlay and updated to the latest software version. Learn how to check for updates on:

Connect your devices to the same Wi-Fi network

  • iPhone, iPad, or iPod touch: Go to Settings > Wi-Fi. Also, make sure that Bluetooth is turned on.
  • Apple TV: Go to Settings > Network. If your Apple TV uses Ethernet, check that the cable is plugged into the router that you use for Wi-Fi.
  • Mac: Click  in the menu bar.
  • HomePod: Your HomePod uses the same Wi-Fi network as the iOS device it was set up with. To connect HomePod to a different Wi-Fi network, you need to reset HomePod, then set it up again with an iOS device that's connected to the Wi-Fi network that you want to use.
  • Third-party AirPlay-compatible speakers: Go to the manufacturer’s website to learn how to connect them to your Wi-Fi network.

Check your AirPlay settings

If you can’t AirPlay to an Apple TV or HomePod, check the AirPlay settings for that device.

If you're using a Mac or PC, you can't AirPlay to HomePod if you select Only People Sharing This Home.

Still need help?

If you have another issue using AirPlay, learn what to do.

If your music unexpectedly stops

If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app might be using your HomePod, Apple TV, or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod or Apple TV isn’t currently playing music). Using Siri on that device or performing another task might cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to manually stream music instead.

     

If you see video but don't hear audio

If you don't hear audio when streaming video from your iOS device or Mac to your Apple TV, make sure that the volume is turned up and not muted on both your iOS device and your television or receiver. 

If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.

If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try the following:

Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app. 

If you still can’t use AirPlay after trying these steps, contact Apple Support.

Published Date:Tue May 29 17:30:57 GMT 2018