Mac OS X 10.5.4: Microsoft Office 2008 SP1 update v 12.1.0 appears to stall during installation

If using Mac OS X 10.5.4 with the Security Update 2008-005 installed, Microsoft Office 2008 SP1 update v 12.1.0 may appear to stall during installation.

This may happen when updating Microsoft Office 2008 via the Microsoft AutoUpdate application with one of the Office 2008 applications running. 

This article has been archived and is no longer updated by Apple.
  1. Close Microsoft AutoUpdate and all Microsoft Office 2008 applications (Word, Excel, PowerPoint, Entourage and Messenger).
  2. When you see the dialog below (note that it may be behind another window), click OK.
  3. Run the Microsoft AutoUpdate application with no other Microsoft Office 2008 applications running.
  4. The update should then complete without stalling.

 

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Published Date: