In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation:
- Go to http://www.apple.com/retail/storelist/.
- Choose an Apple Store location.
- Click the Reserve link under Genius Bar.
- Choose iPod.
- Select your desired reservation date and time.
For an easy to follow QuickTime movie, view the Troubleshooting & Extras section of the iPod Tutorials at www.apple.com/support/ipod/tutorial.