Soundtrack Pro 3: Troubleshooting Basics

If Soundtrack Pro 3 isn't starting up properly or performing normally, try these basic troubleshooting steps. Please note that these steps aren't exhaustive and are not intended to cover any specific issue. They are fundamental, basic steps that are most effective in getting Soundtrack Pro 3 into good working order and are the steps most often suggested by AppleCare Technical Support. 

This article has been archived and is no longer updated by Apple.

Confirm requirements and versions

  1. Check system requirements
    Make sure that you haven't overlooked any hardware aspect that's required to use Soundtrack Pro 3. Refer to the system requirements on the Soundtrack Pro Tech Specs page.
  2. Update to the latest software versions
    From the Apple () menu, choose Software Update and make sure that you have the most recent updates for your versions of Soundtrack Pro 3, QuickTime, Compressor, Pro Application Support, and other important system files. Installing the latest updates ensures that your software has the latest improvements and enhancements.
    Note: Be sure the application is in the Applications folder and is named Soundtrack Pro before running Software Update.
  3. Check compatibility and driver versions for third-party devices
    If you're using a third-party sound card, MIDI interface, storage system, control surface, or plug-in, check the support area on the manufacturer's website to be sure that you're using the latest version of the relevant driver or other software for your product. For information on troubleshooting possible issues with Audio Unit plug-ins, go to Soundtrack Pro 3: Troubleshooting Audio Unit plug-in issues.

Test using the computer's built-in audio hardware

If you use external audio hardware, try setting Soundtrack Pro to use the built-in audio hardware on your computer.

  1. With Soundtrack Pro open, choose Soundtrack Pro, then Preferences and click the Recording tab.
  2. Choose the Built-in hardware from the Input and Monitor pop-up menus.
  3. Set the Default Output in the Audio Midi Setup to the Built-in Output. Select Show Audio Window from the Window menu to configure the audio settings.

For more information on the Audio MIDI Setup, go to Mac OS X 10.6 Help: About Audio MIDI Setup. If the issue is resolved using built-in audio, refer to the manufacturer of your audio interface.

Try a different Multitrack Project or Audio File Project

Sometimes project files can become damaged, causing unexpected behavior in Soundtrack Pro. To create a fresh project, choose File, then New and select Multitrack Project or Audio File. Test to see if the issue is resolved in the new project.

Try different media

Sometimes movie and audio files can become damaged, causing unexpected behavior in Soundtrack Pro. Replace the media in your project with different media and test to see if the issue is resolved.

Try a different layout

If you are having an issue with the Layouts, Tabs, or HUDs, try pressing F1 to revert to the Standard layout.

Delete the User Preferences

You can resolve many issues by restoring Soundtrack Pro to its original settings. This will not impact your project files. To reset your Soundtrack Pro user preference settings to their original state:

  1. Quit Soundtrack Pro if it is open.
  2. In the Finder, choose Go > Go to Folder from the menu bar.
  3. Type ~/Library/Preferences  in the "Go to the folder" field.
  4. Remove the "com.apple.soundtrackpro.plist" file from the Preferences folder.
  5. In the Finder, choose Go > Go to Folder from the menu.
  6. Type ~/Library/Application Support/Soundtrack Pro  in the "Go to the folder" field.
  7. Remove the "EffectsCache.plist" file from the Soundtrack Pro folder.
  8. In the Finder, choose Go > Go to Folder from the menu.
  9. Type ~/Library/Application Support/Soundtrack Pro/Layouts  in the "Go to folder" field.
  10. Remove the "Soundtrack Pro.saved.moduleLayout" file from the Layouts folder.
  11. In the Finder, choose Go > Go to Folder from the menu.
  12. Type ~/Library/Caches in the "Go to folder" field.
  13. Remove the "com.apple.audiounits.cache" from the Caches folder.

Remove receipts and reinstall Soundtrack Pro 3 and Compressor

Another approach you might consider is reinstalling Soundtrack Pro and Compressor. To do this effectively, you need to remove the applications and their receipts, then install Soundtrack Pro and use Software Update to install additional updates. Compressor gets installed automatically when you install Soundtrack Pro. You don't have to remove everything that was installed with Soundtrack Pro, so follow the steps below to completely reinstall a fresh copy of Soundtrack Pro. Note: Make sure that you have your installation discs handy before beginning.

In Mac OS X v10.5 Leopard

  1. Open the Applications folder. Drag the Soundtrack Pro and Compressor applications to the Trash.
  2. Go to /Library/Receipts.
  3. In the Receipts folder, select the "SoundtrackPro.pkg" file.
  4. Choose View > as List to view the contents in a list.
  5. Click the Date Modified column header so you can easily see all of the receipts that were installed at the same time as Soundtrack Pro.
  6. Drag the "SoundtrackPro.pkg" receipt to the Trash, as well as any other items that were installed around the same time.
  7. Insert your Logic Studio or Final Cut Studio installation disc and install Soundtrack Pro.
  8. When finished installing, choose the Apple () menu, then Software Update to update your software to the latest version.
  9. Open Soundtrack Pro to verify that the issue has been resolved.

In Mac OS X v10.6 Snow Leopard or OS X Lion

Open the Terminal application and enter the following commands one at a time and an administrator password when prompted. Note: The commands are case sensitive.

sudo pkgutil --forget com.apple.pkg.Compressor
sudo pkgutil --forget com.apple.pkg.Qmaster
sudo pkgutil --forget com.apple.pkg.VideoOutSupport
sudo pkgutil --forget com.apple.pkg.PSTSharedA
sudo pkgutil --forget com.apple.pkg.AppleHDVCodec
sudo pkgutil --forget com.apple.pkg.AppleIntermediateCodec
sudo pkgutil --forget com.apple.pkg.DSPPublishing
sudo pkgutil --forget com.apple.pkg.SoundtrackPro
sudo pkgutil --forget com.apple.pkg.Uncompressed422

Then, reinstall Soundtrack Pro and Compressor using the following steps:

  1. Open the Applications folder. Drag the Soundtrack Pro and Compressor applications to the Trash.
  2. Insert your Logic Studio or Final Cut Studio installation disc and install Soundtrack Pro.
  3. When finished installing, choose the Apple () menu, then Software Update to update your software to the latest version.
  4. Open Soundtrack Pro to verify that the issue has been resolved.

For further information on settings or installation, please refer to the Soundtrack Pro documentation available on your installation discs.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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