Prepare your Apple Vision Pro Enclosure for service

Prepare your Apple Vision Pro Enclosure for packing and shipping.

Prepare your Apple Vision Pro

  1. Back up your Apple Vision Pro.

  2. Remove your Apple Vision Pro from your Apple device list.

  3. Remove Activation Lock and erase your data.

Pack your Apple Vision Pro Enclosure

  1. Turn the power cable counterclockwise to remove it from the Audio Strap.

    apple-vision-pro-disconnect-battery-rotate-connector-to-remove

  2. Remove the Head Band from your Apple Vision Pro and place it in a safe location. If you include extra items in the box, we won't be able to return them to you.

    apple-vision-pro-head-band-removal-orange-release-tab

  3. Pull the Light Seal and Light Seal Cushion straight off the Enclosure, then place them in a safe location.

  4. If you have ZEISS Optical Inserts, remove them and place them in a safe location.

  5. Open the box and set the removable molded inserts, tape, and shipping label aside for now.

    apple-vision-pro-recovery-kit-unpack-remove-contents

  6. Pick up the protective film from the bottom of the box and remove the backing.

  7. Apply the protective film to the cover glass of your Enclosure.

    apple-vision-pro-recovery-kit-packout-install-cover-glass-protective-film

  8. Place the Enclosure cover glass-side down into the tray.

    apple-vision-pro-recovery-kit-packout-place-enclosure-in-tray

  9. Place the secondary molded tray on top of the Enclosure.

    apple-vision-pro-recovery-kit-packout-place-securing-carton-over-enclosure

  10. Fold the sides of the box upwards. The molded trays on each side will hold the Audio Straps upright.

    apple-vision-pro-recovery-kit-packout-insert-flaps-and-fold-sides

  11. Place the battery into the molded tray and wrap the power cable around the tray.

    apple-vision-pro-recovery-kit-packout-place-battery-in-tray-wrap-cable

  12. Place the battery connector inside one of the holes in the battery tray.

  13. Place the battery tray on top of the inner cartons.

    apple-vision-pro-recovery-kit-packout-place-battery-tray-on-top

  14. Slide the top flaps into the box and fold down the lid.

    apple-vision-pro-recovery-kit-packout-fold-down-first-top-flap

  15. Remove the backing from the adhesive strip on the other lid, and fold it down.

    apple-vision-pro-recovery-kit-packout-seal-with-second-top-flap

  16. Seal the box with the included pieces of tape, apply the shipping label, and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

* Apple is not responsible for any damage during shipping.

Ship your Apple Vision Pro Enclosure to Apple

  1. Find the name of the courier on the return shipping label.

  2. Visit the courier’s website to schedule a pickup or find a drop-off location.

  3. Get a receipt from the courier.

Don’t leave your package in a courier drop box.

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