Prepare your Apple Vision Pro Enclosure for service

Prepare your Apple Vision Pro Enclosure for packing and shipping.

Prepare your Apple Vision Pro

  1. Back up your Apple Vision Pro.

  2. Remove your Apple Vision Pro from your Apple device list.

  3. Remove Activation Lock and erase your data.

Pack your Apple Vision Pro Enclosure

  1. Turn the power cable counterclockwise to remove it from the Audio Strap, then place the power cable in a safe location. Do not include the power cable or battery in the box.

    Battery connector on Apple Vision Pro Audio Strap.

  2. Remove the Head Band from your Apple Vision Pro and place it in a safe location.

    Head Band removal loop on the inside of Apple Vision Pro Audio Strap.

  3. Pull the Light Seal and Light Seal Cushion straight off the Enclosure, then place them in a safe location.

  4. If you have ZEISS Optical Inserts, remove them and place them in a safe location. If you include extra items in the box, we won't be able to return them to you.

  5. Open the box and set the removable molded inserts, tape, and shipping label aside for now.

    Removable inserts being lifted out of the open shipping box.

  6. Pick up the protective film from the bottom of the box and remove the backing.

  7. Apply the protective film to the cover glass of your Enclosure.

    Application of the protective film on the cover glass.

  8. Place the Enclosure cover glass-side down into the tray.

    Apple Vision Pro Enclosure being lowered into the open shipping box with the glass facing down.

  9. Place the secondary molded tray on top of the Enclosure.

    Removable insert being placed on top of the Enclosure.

  10. Fold the sides of the box upwards. The molded trays on each side will hold the Audio Straps upright.

    Left and right sides of the shipping box being folded inward to contain the Enclosure.

  11. Place the empty tray on top of the inner cartons.

    Battery tray being placed on top of the cartons.

  12. Slide the top flaps into the box and fold down the lid.

    Flaps on the left lid being slid down into the sides of the box.

  13. Remove the backing from the adhesive strip on the other lid, and fold it down.

    Right flap folded down and stuck to the top of the box.

  14. Seal the box with the included pieces of tape, apply the shipping label, and mail the box to Apple.*

* Apple is not responsible for any damage during shipping.

Ship your Apple Vision Pro Enclosure to Apple

  1. Find the name of the courier on the return shipping label.

  2. Visit the courier’s website to schedule a pickup or find a drop-off location.

  3. Get a receipt from the courier.

Don’t leave your package in a courier drop box.

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