Use Express Replacement Service for Apple Vision Pro
With AppleCare+ Express Replacement Service, you can replace your Apple Vision Pro Enclosure, Audio Straps, battery, or power cable. Use the following process to pack and ship your device to Apple.
After you contact Apple for service, you receive a replacement product with instructions to return your original product to Apple.
Return your device so that Apple receives it within 10 days of the day your replacement device was shipped to you by Apple (check your ship date).
Prepare your Apple Vision Pro
Remove Activation Lock and erase your data.
Pack your Apple Vision Pro for return
Disconnect the power cable and battery from the Audio Strap.
Remove the head band from your Vision Pro and place it in a safe location. If you include extra items in the box, we won't be able to return them to you.
Pull the Light Seal and Light Seal Cushion straight off the Enclosure, then place them in a safe location.
If you have ZEISS Optical Inserts, remove them and place them in a safe location.
Place Apple Vision Pro cover glass-side down into the insert. Then slide the insert into the outer box with the middle section facing down.
Place the battery in the tray.
Wrap the power cable around the outer channel.
Place the tray on top of the Enclosure in the outer box.
Close the outer box.
Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
* Apple is not responsible for any damage during shipping.
Prepare your Enclosure, Audio Straps, power cable, or battery for shipping
Learn how to prepare and pack your Apple Vision Pro Enclosure, Audio Straps, power cable, or battery
Ship your Apple Vision Pro to Apple
Find the name of the courier on the return shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.
Get a receipt from the courier.
Don’t leave your package in a courier drop box.
If Apple does not receive your original device within 10 days, or if Apple technicians find that your original device is ineligible for service or for any reason not covered by an active AppleCare+ plan, youʼll be charged the full value of the replacement device. For more details about warranty and service, visit Apple Vision Pro Express Replacement Service.
NOTICE TO CALIFORNIA CONSUMERS
An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.