How to remove and replace your Apple Vision Pro Audio Strap for service

If you need to send your Apple Vision Pro Audio Strap in for service, learn how to remove and replace it.

After you contact Apple for service, you receive everything you need to return your Apple Vision Pro Audio Strap to Apple.

What comes in the service box

  • Extraction tool

  • Replacement Audio Strap

How to replace your Audio Strap

  1. Place Apple Vision Pro inside its cover.

  2. Turn the power cable counterclockwise to remove it from the Audio Strap.

  3. Remove the Head Band from your Vision Pro. If you include extra items in the box, we won't be able to return them to you.

  4. Pull the Light Seal and Light Seal Cushion straight off the Enclosure.

  5. Place the Enclosure cover glass side-down on a flat surface.

  6. Locate the small eject holes next to each Audio Strap on the inside edge of the Enclosure.

  7. Carefully insert the extraction tool into the eject hole on your Apple Vision Pro. Only use the included extraction tool — do not use a paper clip or SIM eject tool.

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  8. While continuing to press the extraction tool into the eject hole, slowly pull the Audio Strap outwards, keeping it straight and aligned. Don't wiggle the strap or pull it off at an angle.

  9. Remove the extraction tool from the eject hole.

  10. Slowly insert the replacement strap onto the Enclosure, keeping it straight and aligned. Don't wiggle the Audio Strap or insert it at an angle. Push it in firmly until you hear or feel two clicks.

  11. After the strap has clicked into place, gently wiggle the Audio Strap up and down and gently pull on it to ensure it's fully latched.

Pack your Audio Strap

After you successfully remove the old Audio Strap and replace it with the new strap, pack your old Audio Strap in the box to return to Apple.

  1. Place the Audio Strap in the small box.

  2. Place the lid on the box.

  3. Put the small box into the large shipping box and close it.

  4. Seal the box with tape and mail the box to Apple.*

* Apple is not responsible for any damage during shipping.

Ship your Audio Strap to Apple

  1. Find the name of the courier on the return shipping label.

  2. Visit the courier’s website to schedule a pickup or find a drop-off location.

  3. Get a receipt from the courier.

Don’t leave your package in a courier drop box. Apple is not responsible for any damage during shipping.

If Apple does not receive your original device within 10 days, or if Apple technicians find that your original device is ineligible for service or for any reason not covered by an active AppleCare+ plan, youʼll be charged the full value of the replacement device. For more details about warranty and service, visit Apple Vision Pro Express Replacement Service.

NOTICE TO CALIFORNIA CONSUMERS

  1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.

  2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

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