When you enter the wrong passcode on your Apple Vision Pro four times in a row, you get an alert message that says your device is unavailable. If you can't remember your Apple Vision Pro passcode, you'll need to erase the device and set it up again.
Before you erase and reset your Apple Vision Pro
You need the Apple ID password that you used when you set up your Apple Vision Pro. If you're not signed in on the device with your Apple ID, contact Apple Support.
This process erases your Apple Vision Pro. You'll be able to restore your data from iCloud Backup if you backed up your device, and re-download other information stored in iCloud, like Photos and Messages.
How to erase Apple Vision Pro if you forgot your passcode
- Tap the "Forgot Passcode?" button that appears after four incorrect passcode attempts.
- Tap Start Apple Vision Pro Reset.
- If asked, choose a Wi-Fi network that you can connect to.
- Enter your Apple ID password to sign out of Apple ID.
- Tap Erase Apple Vision Pro to confirm, then take off your Apple Vision Pro.
After your Apple Vision Pro erases and restarts, put the device back on and follow the steps onscreen to begin visionOS setup. You can restore your data and settings from a backup, or set up your Apple Vision Pro as a new device.
Get support
If you still need help with your passcode, contact Apple Support.