Use Emergency SOS via satellite on your iPhone 14

With iPhone 14 and iPhone 14 Pro models, you can use Emergency SOS via satellite to text emergency services when you're out of cellular and Wi-Fi coverage. You can also use the Find My app to share your location with people via satellite.

How Emergency SOS via satellite works

Emergency SOS via satellite can help you connect with emergency services under exceptional circumstances when no other means of reaching emergency services are available. If you call or text emergency services and can't connect because you're outside the range of cellular and Wi-Fi coverage, your iPhone tries to connect you via satellite to the help that you need.

When you use a satellite connection, the experience is different than sending or receiving a message via cellular. In ideal conditions with a direct view of the sky and the horizon, a message might take 15 seconds to send, and over a minute to send under trees with light or medium foliage. If you're under heavy foliage or surrounded by other obstructions, you might not be able to connect to a satellite. Connection times can also be impacted by your surroundings, the length of your message, and the status and availability of the satellite network.

Emergency SOS via satellite is free for two years after the activation of iPhone 14 or iPhone 14 Pro.

Be ready in case of an emergency

If you're going somewhere that might be outside of cellular and Wi-Fi coverage, here are some ways to be prepared.

Try the Emergency SOS via satellite demo

To learn how Emergency SOS via satellite works, try the demo. You need to be outside, on relatively open terrain, with a clear view of the sky. Trees with light foliage might slow down the connection and dense foliage might block it. Hills or mountains, canyons, and tall structures can also block the connection.

 

If you don't have Location Services turned on for Satellite Connection, you're prompted to turn them on before you start the demo.

  1. Open the Settings app.
  2. Tap Emergency SOS.
  3. Under Emergency SOS via satellite, tap Try Demo, then follow the onscreen instructions.

To use the demo, you need to be in a country or region where Emergency SOS via satellite is available. The demo does not call emergency services.

Set up the information that you want to share

When you use Emergency SOS via satellite, you can share your Medical ID and notify your emergency contacts. You need to have this information set up prior to an emergency.

To share your location via satellite with someone in the Find My app, you need to already be sharing your location with that person in Find My before you're outside of cellular and Wi-Fi coverage.

 

Use Emergency SOS via satellite

When you're in a place with no cellular and Wi-Fi coverage, you can still use your iPhone to text emergency services via satellite connection.

Follow the onscreen prompts to connect to a satellite. 

Connect to a satellite

If you need to contact emergency services, follow these tips to help connect your iPhone to a satellite:

  • Hold your phone naturally in your hand. You don't need to raise your arm or hold your phone up, but don't put it in a pocket or backpack.
  • Make sure that you're outside with a clear view of the sky and the horizon.
  • Be aware that trees with light foliage might slow down the connection, and dense foliage might block it. Hills or mountains, canyons, and tall structures can also block the connection.
  • In case you need to turn left or right or move to avoid a blocked signal, your iPhone provides guidance—just follow the onscreen instructions.
  • The satellite connection can be maintained even if your phone screen is locked.

If your call can't connect, tap Emergency Text via Satellite 

Text emergency services via satellite

  1. First, try calling emergency services. Even if your normal cellular carrier network isn't available, you might be able to make the call.
  2. If your call won't connect, you can text emergency services via satellite:
    • Tap Emergency Text via Satellite.
    • You can also go to Messages to text 911 or SOS, then tap Emergency Services.
  3. Tap Report Emergency.
  4. Using simple taps, answer the emergency questions to best describe your situation. 
  5. Choose to notify your emergency contacts that you contacted emergency services, along with your location and the nature of your emergency.
  6. To connect to a satellite, follow the onscreen instructions.
  7. After you're connected, continue following the onscreen instructions to stay connected while you send your message to emergency services.

Once you’re connected, your iPhone starts a text conversation with emergency responders by sharing critical information like your Medical ID and emergency contact information (if you have set them up), the emergency questionnaire answers, your location (including elevation), and remaining battery life for your iPhone.

You might be asked to respond to additional messages. Only Latin characters (such as English or French) are supported in these messages. At launch, this service supports American English, American Spanish, and Canadian French.

Share information with your emergency contacts

If you set up emergency contacts in the Health app, you can choose to notify and share information with them when you text emergency services with Emergency SOS via satellite. When you choose to share this information, your emergency contacts get these messages automatically.

Share a transcript of Emergency SOS via satellite texts 

If your emergency contacts use iMessage on iOS 16.1 or later, you can share a live transcript of your conversation with emergency services. This transcript includes:

  • Your answers to the emergency questionnaire
  • A map with your location
  • The messages that you exchange with emergency services

If your emergency contacts have a non-Apple device or don't have iOS 16.1 or later, they receive a text message that alerts them about your emergency. In the U.S. and Canada, this message comes from the number 767911.

  • The message says, "You're receiving this message because someone you know chose you as an emergency contact and used Emergency SOS via satellite."
  • To receive additional text messages, your emergency contacts need to respond "YES" to the first message within 48 hours. If they respond "NO" or "STOP," they won't receive any more messages about Emergency SOS via satellite notifications (either for the current emergency or future emergencies).
  • If your emergency contact responded "NO" or "STOP," they can receive future messages about Emergency SOS via satellite notifications again by texting "RESTART" to the same number.
  • The additional messages include your name, the time that you contacted emergency services, your location, and the information that you provided about your emergency.

Your emergency contacts can't respond to the messages, other than replying "YES" or "NO" when necessary. They do not need to contact emergency services, because emergency services has already been contacted for the emergency.

Share your location via satellite in Find My

On iPhone 14 or iPhone 14 Pro, you can share your location via satellite when you're somewhere without cellular and Wi-Fi coverage. You can manually update your location every 15 minutes.

Learn how to share your location via satellite

 


 

 

Emergency SOS via satellite availability

To use Emergency SOS via satellite (or share your location via satellite):

  • You need iPhone 14 or iPhone 14 Pro with iOS 16.1 or later.
  • You also need to be in a place with no cellular and Wi-Fi coverage.
  • Emergency SOS via satellite is available only in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and Canada.
  • International travelers who visit the U.S. and Canada can use Emergency SOS via satellite, except if they bought their phone in China mainland, Hong Kong, or Macao. Emergency SOS via satellite isn't offered on iPhone models purchased in China mainland, Hong Kong, or Macao.
  • Emergency SOS via satellite isn't available in Guam or American Samoa.
  • Satellite connection might not work in places above 62° latitude, such as northern parts of Canada and Alaska.

Emergency SOS via satellite and privacy

When you text with Emergency SOS via satellite, your messages are sent in encrypted form, and decrypted by Apple to be passed along to the relevant emergency services dispatcher, or the emergency relay center. Your messages may be retained by emergency service centers and the relay provider to improve their services, and in compliance with applicable laws.

In order to route your text messages to a local emergency services organization, and to assist responders in reaching you, your location will be shared with Apple and its partners when you use Emergency SOS via satellite.

Locations shared via satellite in Find My are sent in an end-to-end encrypted form and can't be accessed by Apple.

At all times, information collected by Apple will be treated in accordance with Apple’s Privacy Policy.

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