If you get an alert in the Find My app that your AirPods setup is incomplete

You might get this alert if your AirPods fail to pair, or they partially pair (for example, if only the right earbud pairs successfully).

Your AirPods might take a while to pair. If you get an alert that they aren't paired or that pairing is incomplete, wait for a few minutes for the pairing to complete.

If you still get the alert, try these troubleshooting steps:

  1. Update to the latest version of iOS or iPadOS. Some AirPods and some Find My features work only with the latest software version.

  2. Make sure that you turned on Find My: In Settings, tap your name > Find My, then tap Find My iPhone. Make sure that both Find My iPhone and Find My network are turned on.

    In iPhone Settings, you can turn on Find My and the Find My network.

  3. Make sure that Bluetooth is turned on and Find My network is turned on for your AirPods:

    ios-17-iphone-14-pro-settings-bluetooth-airpods-find-my-network

    • Settings > Bluetooth, and make sure it's turned on.

    • Then tap the More Info buttonNo alt supplied for Image next to your AirPods. Scroll down and make sure that Find My network is turned on.

  4. If you haven't, turn on two-factor authentication for your Apple ID.

  5. If you haven't, turn on iCloud Keychain.

  6. In Settings, check for an alert to Update Apple ID Settings. If there's an alert, follow the prompts to complete setup.

  7. Close the lid of your charging case, wait a few moments, then open the lid again.

After about a minute, pairing should be complete and the alert should no longer appear.

Still not working? Remove your AirPods: In Find My, tap Devices, choose your AirPods, then tap Remove this Device. Then go to the Home Screen of your iPhone and open the lid of your charging case to reconnect your AirPods.

Get more help connecting your AirPods to your Apple devices

Published Date: