Learn how to send your AirPods, AirPods Pro, and Wireless Charging Case to Apple using Express Replacement Service

Send your AirPods, AirPods 3rd generation, AirPods Pro, and charging case to Apple.

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple does not receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you’ll be charged the full value of the replacement product. For more details, see AirPods Replacement, Service, and Repair, ERS terms and conditions for service covered by Apple's Limited Warranty, ERS terms and conditions for service covered by an AppleCare plan, or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan, or consumer law.

 

Prepare your device for packing and shipping

Customers in Japan may proceed to the Ship your AirPods earbud to Apple section for the Asia-Pacific region.

These steps include the return process for sending one of your AirPods earbuds or both AirPods earbuds. Be sure to remove your device from your FindMy network or Apple ID before returning your device.

AirPods

Before returning your AirPods, be sure to wipe them clean and remove any debris. If you're sending AirPods Pro, remove the ear tips and keep them in a safe place for later use. To remove an ear tip, pull firmly at the base of the ear tip, where the ear tip is attached to the AirPods.

  1. Place your AirPods or AirPods Pro earbud(s) into the insert by sliding the stem of the AirPods into the paper tube. Fold the top flap in. Do not send your ear tips. If you send your ear tips, we will not be able to return them.
  2. Put the insert into the white box. Then, close the white box by placing the lid on it.
  3. Place the white box, containing one of your AirPods earbuds, into the brown shipping box. If you're sending both AirPods, place the white boxes, containing both AirPods, into the brown shipping box.
     
  4. Close and seal the brown shipping box with tape and mail the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure it is not obstructed.

Wireless Charging Case

If you are returning the charging case to your AirPods, AirPods 3rd generation, or AirPods Pro, follow these steps:

  1. Place your charging case into the insert of the white box. Close the white box by placing the lid on it.
  2. Place the white box into the brown shipping box. Do not include any other items, such as your AirPods or Wireless Charging Case cable.
  3. Close and seal the brown shipping box with tape and mail the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure it is not obstructed.

 

Ship your AirPods earbud to Apple

 

Ship your AirPods and Wireless Charging Case to Apple

NOTICE TO CALIFORNIA CONSUMERS

  1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
  2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, AirPods and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.

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