If Touch ID isn't working on your Magic Keyboard with Touch ID

If you can't unlock your Mac using Touch ID, can't enroll a fingerprint, or you can't use Touch ID to enter your password, learn what to do.

Check compatibility

Magic Keyboard with Touch ID requires a Mac computer with Apple silicon and macOS 11.4 or later.


Locate the Touch ID sensor

The Touch ID sensor is located in the upper-right corner of Magic Keyboard with Touch ID.

Touch ID button


Try these steps

Try using Touch ID after each step:

  1. Make sure that you have the latest version of macOS.
  2. Make sure that your fingers and the Touch ID sensor are clean and dry.* Use a clean, lint-free cloth to wipe off any dirt or debris on the Touch ID sensor.
  3. Your finger should cover the Touch ID sensor completely. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
  4. Choose Apple menu  > System Preferences, click Touch ID, then make sure that "Unlocking your Mac" or "iTunes Store, App Store & Apple Books" is on, and that you've added one or more fingerprints.
  5. Try enrolling a different finger.
  6. Restart your Mac.

* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

Published Date: